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Product Updates 2024

Stay informed with Ventrata's monthly product updates.

Updated this week

December 2024

Dynamic Pricing Enhancements

  • Fare Groups

    Fare Groups allow you to organise and manage different fares more efficiently. By grouping related fares (e.g., adult, child, or discounted tickets), you can apply pricing rules or updates to the entire group at once, saving time and ensuring consistency. This feature simplifies fare management, making it easier to handle multiple fare types, especially when offering different pricing strategies or customer segments.

  • Fare Only Option

    The Fare Only option in the availability dropdown allows you to set fares for a specific source without changing its capacity or resource assignments. If needed, you can still set fares at the regular level, which will override the 'Fare Only' settings.

  • Occupancy Forecast

    This feature allows you to set pricing rules based on Ventrata's forecast of future occupancy, rather than relying solely on last year's data. Currently we use last-year's occupancy data, but in the future we'll improve this calculation to take into account weather, pacing and AI.

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Product Order

The categories feature allows you to gain control over how products are displayed during checkout.


Additional Customer Fields

New fields like Tax ID, Full Name and Salutation can already be used in the booking and per ticket fields.


Personalised Marketing Consent

We've updated the Marketing Consent wording — if a brand name is included in the checkout, it will now display a personalised message.


November 2024

Gratuity Support

We've added an option to easily include gratuity during the checkout process on the terminal. Just select the percentage, and the system calculates the amount and adds it to the total cost automatically.


Multiple Registries Support

Support for multiple registries per supplier has been expanded. This means you can now integrate with different systems simultaneously, such as ERP tools or invoicing platforms.


Improved Resource Assignment and Booking Management

We’ve made two key updates to help manage resource assignments and bookings more accurately.

  • Availability Override

    When availability is set at the date level in the calendar, it now overrides settings made in General Availability and all other availability settings in the system, ensuring consistency and preventing conflicting assignments.

  • Booking Visibility

    Bookings linked to a resource that is no longer assigned to an availability will remain visible in the calendar. A warning will appear next to the manifest, indicating the resource is no longer assigned to that availability, making it easier to avoid missing or oversold bookings.


Support for External PDF Vouchers

We now support external PDF vouchers from backend integrations. This enables these PDF vouchers to be retrieved directly from the issuer's API, making them accessible within Ventrata's platform.


Improved Invoicing

You can now add or remove bookings from an invoice directly. This can only be done if the invoice is still in draft; once confirmed, changes require unconfirming the invoice first.


New & Improved Operator Backend

We've updated a number of our existing operator connections (backends) and introduced new ones to help you resell your partners more easily, including:

  • Universal Parks SmartOrder,

  • Expian,

  • Xola,

  • SmartVisit,

  • Inventure,

  • Viator Affiliate API,

  • Merlin Trade API 3.0,

  • Vintia Enviso,

  • Heathrow Express,

  • Zenchef & more.

back end

GetYourGuide Add-ons over API

We now support Add-ons over API with GetYourGuide, which automatically syncs your GYG-supported product extras as GYG options add-ons.


GetYourGuide Booking-Size Fares over API

We now support GYG Price over API for products that use booking size fares (also known as tiered pricing on GYG). This is being tested by a small group of users, before a wide rollout.

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Booking.com Activities Reseller Connection

Suppliers with a direct agreement with Booking.com are now able to connect with their systems over API with our new direct OCTO integration with content sync.


visitBerlin (powered by TOMAS) Reseller Connection

Connect your listings on visitBerlin to Ventrata. New reseller connection is now available to existing visitBerlin suppliers.

website

Berlin WelcomeCard by visitBerlin (powered by Ticket-Gateway) Reseller Connection

Scan, validate and redeem Berlin WelcomeCard passes right with your Ventrata Hardware.


Preselect First Available Date

This new feature will automatically choose the earliest available date for your customers. This provides helpful guidance, especially when tours are scheduled far in advance, and reduces the need for customers to manually search for the next available date.

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Product Options Selector Customisation

If you offer multiple product options or tour commentary languages, you now have more control over how they're displayed. You can choose to:

  • Show options on the ticket page or a separate page.

  • Pre-select the first product option.

  • Decide whether the option selector remains open or closes after a selection.

This is especially useful for product with lots of choices.

Preselect Option, Above Tickets, Fixed


Restricted Ticket Type

With the Restricted Ticket Type feature, you can decide whether to show fixed-date tickets, flexible tickets, or both during checkout. This allows you to tailor the ticketing experience to your specific needs, whether you're offering set dates or more flexible options.

Fixed Ticket Type

Flexible Ticket Date

Tickets - Fixed & Flexible Date

New FAQ Section

We've added a new FAQ section to the web checkout documentation, where you can find useful information. For instance, you'll learn how to use both pop-up and embedded modes simultaneously.

FAQ_2

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