Booking.com, a subsidiary of Booking Holdings, is one of the world's largest online travel agencies (OTAs), offering a vast array of accommodations, transportation options, and experiences to millions of travelers globally. Through Booking.com Attractions, tour, activity, and attraction providers can showcase their offerings to this extensive audience.
While many suppliers already have their products listed in this marketplace through Booking.com's partnership with other travel experience OTAs like Musement, Viator or Klook, this connection enables you to partner with Booking.com directly, list your products in their Attractions marketplace and sell in a more automated way, eliminating the need to manually manage product content, availability, pricing and bookings. Capabilities of this connection allow you to:
Sync product content from Ventrata to Booking.com.
Sync availability, pricing for your Booking.com products with Ventrata.
Sync public and non-public promotions from Ventrata to Booking.com.
Receive bookings, updates, cancellations from Booking.com to Ventrata.
Issue vouchers/tickets from Ventrata to Booking.com customers instantly.
Creating Connection
Before you begin:
You must have a commercial agreement in place with Booking.com Attractions to use this integration. To inquire about partnership, please get in touch with [email protected] (Inesa Jasarevic, Senior Account Manager @ Booking.com Attractions) to start this process.
You must have Booking.com created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that reseller is set to "Bill to my account" settlement method.
The Ventrata products you will sell on Booking.com must have minimum required content information completed.
In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Booking.com Attractions from the list of partners.
Select Booking.com Reseller from the list of your resellers (must be created by you before creating connection). The connection will inherit reseller's (or reseller band) configuration like pricing, whitelisted destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Booking.com Attractions connections and would like to differentiate between them more easily in the future. If needed, you can also whitelist/blacklist products or destinations on the connection level in addition to what you have configured on the reseller or reseller band, which can be helpful if you have multiple connections linked to one reseller.
Mapping Products
Email the OCTO API key shown on the connection you've created to your Booking.com Attractions contact and ask for them to map your products using Ventrata's OCTO API. Typically it takes a few business days for the Booking.com Attractions team to complete this.
(Optional) While Booking.com Attractions team can access the full list of products you've enabled for them on the connection, you can also specify which product you would like them to map by providing the Product and Option IDs displayed on the connection page when you contact them.
Minimum Required Content
Booking.com Attractions automatically syncs your product content from Ventrata via API and do not provide an interface for suppliers to manage product content manually. To ensure a successful connection, compliance with their content standards, and best possible display of your product, we recommend checking that the following information is completed in your Ventrata dashboard:
Content | How Booking.com uses it | Where to edit in Ventrata |
Supplier Address | Links your product to a specific destination on Booking.com. | Supplier Settings → Address; Destination Settings (if using) → Address |
Product Title | May be used on your product listing as Title. | Product Settings → Title (different from Internal Name) |
Product Short Description | Used on your product listing. Recommended length 1-2 sentences, no URLs. | Product Settings → Short Description |
Product Long Description | Used on your product listing. Recommended length 60–120 words, no URLs. | Product Settings → Long Description |
Product Gallery Images | Used on your product listing. Minimum of 3 photos, following Booking guidelines. | Product Settings → Gallery Images |
Product Highlights | Used on your product listing under "Unique Selling Points" | Product Settings → Highlights |
Product Inclusions | Used on your product listing under "What's included". At least one highlight required. | Product Settings → Inclusions |
Product Exclusions | Used on your product listing under "What's not included". | Product Settings → Exclusions |
Product Redemption instructions | Used on your product listing under "Additional Info". | Product Settings → Redemption Instructions |
Product FAQs | Used on your product listing under "Additional Info". | Product Settings → FAQa |
Option Title | Used on your product listing. | Option Settings → Title |
Option Short Description | Used on your product listing. | Option Settings → Description |
Itinerary (if used) | Used on your product listing if applicable. | Products → Itineraries |
Voucher Template | Voucher in PDF format is issued to customer upon booking confirmation. | Products → Templates |
Booking.com Promotions
Booking.com Attractions automatically syncs all public promotions made available to Direct API source them as a reseller.
They also supports non-public promotions using a predefined promotion code BOOKING_CLOSED_USER_GROUP. If as a part of your agreement with Booking.com you would like to offer closed user group promotion with them, create this promotion in Ventrata, ensuring that:
Promotion is set NOT to be public
Enter
BOOKING_CLOSED_USER_GROUPin the Promotion Codes fieldMake sure this promotions is only whitelisted for Booking.com Attractions reseller
When booking is made on behalf of the closed user group on Booking.com, they will automatically check and apply any applicable promotions with BOOKING_CLOSED_USER_GROUP code. Please remember promotions cannot be combined.
Troubleshooting
Issue | Possible Solutions |
No products are displayed on the connection page. | Please check double-check which destinations, products and options are whitelisted/blacklisted on reseller and connection. If this does not resolve, check if your products and options are made available for sales on Direct API source. If the issue persists, please contact our support team. |
Partner Information
Booking.com B.V.
Oosterdokskade 163
1011 DL
Netherlands
Postal address:
Postbus 1639
1000 BP
Netherlands
Kamer van Koophandel Amsterdam (Commercial Register of the Chamber of Commerce and Industries Amsterdam) File number: 31047344
VAT registration number: NL805734958B01
Registration number Dutch Data Protection Authority: 1288246
Ventrata Partner ID f1a00451-151a-4376-9d76-ee06d57981c3