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Locations

Locations are specific places where your products are sold, whether it is a single location or multiple stops along a route. This feature is a valuable tool for segmenting your direct sales, whether they occur through street sellers or box offices, providing a clear structure for managing various sales points.

Locations



Ticket Terminals - Locations

Default Columns



The Locations subsection lists all your locations, using the following default columns:

Name - shows the name of your location
Virtual - indicates whether the location is part of a physical location

This is typically used with buses that sell tickets at different locations. If GPS coordinates are set up for the virtual location, as the bus moves along its route, the sales location automatically changes to the virtual location with the corresponding coordinates. Any sale made at the location is then attributed to it.

Channel - shows the assigned sales channel
Latitude / Longitude - show the geographical coordinates of the location

Actions



The action bar between the navigation bar and the bookings table enables you to perform a number of additional functions.

Action Bar

Search bar - filter the locations table, using any parameter from the available columns, see Generate Report below
Keep Filter - when using search, tick the checkbox to make the column filters available
Saved Searches - press Saved Searches> Save Current Search to save your current search parameters and filtered columns, or Saved Searches > Manage Searches to edit or delete existing searches

To learn more about saved searches, read our article Working with Saved Searches.

Restore - press to restore archived locations
Destination - select to view locations created within a destination
+ New Location - press to create a new location within the selected destination
Bulk Actions - select one or multiple locations and press to apply an action on your selection; options include

Bulk ActionDescription
Whitelist Resellerwhitelist a reseller for all selected locations; the reseller will be able to make sales in all of the selected locations
Blacklist Resellerblacklist a reseller for all selected locations; the reseller will not be able to make sales in any of the selected locations
Change Channelchange the assigned channel
Change Virtualchange whether the location is virtual or not; to make a location not virtual, leave the 'Virtual' box unchecked and press the Change Virtual button to make location not virtual, or check the 'Virtual' box and press the Change Virtual button to make the location virtual.
Archivearchive the selected locations; you will be able to restore them later using the Restore button, see above


Show Columns - press to add new columns, or remove existing ones from your current view

ColumnDescription
Gatewayshows the payment gateway assigned to the location
Promotionsshows the promotions assigned to the location
IDshows a unique alphanumeric string identifying the location
Tagscustom labels assigned to the location; used for filtering


Export - export the bookings table in CSV, Excel or SQL format
Generate Report - create charts and reports to analyse data from the locations table

To learn more about reports, read our article Working with Charts and Reports.


Create a Location



In the Ventrata dashboard, go to Ticket Terminals > Locations.

Ticket Terminals - Locations

Press the + New Location button.

+ New Location

Configure the location to your needs.

See the Location Configuration section below for a description of each field.

Press the Create Location button.

Create Location


Location Configuration



Field NameDescription
Destination check that you are creating the location in the correct destination or change the destination using the dropdown field
Destination
Nameenter the name of your location
Channelassign a sales channel to the location
Name & Channel
Tagsadd tags, or labels, which you can use to filter a long list of locations
Tags
Latitude/Longitudeenter the geographical coordinates of your location
Virtualcheck the 'Virtual' box if the location is a virtual location
This is typically used with buses that sell tickets at different locations. If GPS coordinates are set up for the virtual location, as the bus moves along its route, the sales location automatically changes to the virtual location with the corresponding coordinates. Any sale made at the location is then attributed to it.
Coordinates & Virtual
Gateway select a gateway for the location; this is to process card payments through the correct payment gateway
Gateway
Sync TTL and Sync Toleranceused for offline gate scan and validation; when the internet goes offline, the gates will still synchronise and work with each other
Entry Timeoutthe time before a ticket can be scanned following another scan, for instance, when multiple people are passing through turnstiles
Cancellation Timeoutthe time during which the seller logged into the location can cancel and refund tickets; if this option is set to 0, on-street refunds are not possible
Logout Timeouta seller will be logged out after the set number of minutes of inactivity
Print Delaythis is the time to allow the seller tear off the tickets before printing another ticket
Use 'Print Delay' with the 'Re-print Order Receipt' option to allow tear off an order receipt before a duplicate is printed.
Sync & Timeout
Allow Seller Changeallows the seller to assign a sale to another seller
Skip Voucher Printingskips printing of vouchers exchange
Allow Rebookenable the seller to manually change the customer's booking to a different date/time
Allow Adjustmentsallows the seller to make a sale adjustment; for instance, to match a the offering of a competitor; this must be also enabled on the product
Allow Update Availabilityenable the 'Override Availability' field to make a sale even if availability is unavailable or sold out; this must be also enabled on the product
Allow Rescheduleif there is availability on a tour for a new tour time, 'No-show' tickets can be rescheduled on any turnstile or terminal that scans tickets
Supervisor Pin for Cancellationsrequires a user with supervisor privileges to enter their PIN to authorise cancellations
Supervisor Pin for Adjustmentsrequires a user with supervisor privileges to enter their PIN to authorise adjustments
Allow Voucher Fileenables the terminal to take a picture of the voucher when using the voucher flow
Re-print Order Receiptprints the order receipt twice in a row
Use 'Print Delay' with the 'Re-print Order Receipt' option to allow tear off an order receipt before a duplicate is printed.
Allow Ticket Re-deliveryallows the re-print of a ticket, unless the scan limit has been reached
Allow Tabsallow the opening of [tabs] at eat & drink operations
Allow Freesale(offline mode) enable the 'Override Availability' field to make a sale even if availability is unavailable or sold out; this must be also enabled on the product
One Group Ticketprint only one ticket for all members of the booking
Ticket per Personprint individual tickets for each members of the booking
Blind Cashupwhen enabled, the Dashboard page in the Ventrata terminal app is hidden from the sellers in the location
Book Historicallyallows the booking of any product historically
See All Bookingswhen disabled, any shift logged into the selected location can only see that location's bookings
Allow Cancellationenable the seller to cancel a ticket
Auto Rescheduleallows automatic rescheduling of a booking with a future travel date to right now if the current date/time has availability and there is no price difference
Location Capabilities
Scan Actionused with turnstiles; select whether you are setting up an entry or exit turnstile
Scan Counterassign a counters to the location
Scan Counter Actionused with turnstiles; select whether the turnstile should count the number of entries or exits
Scan Counter
Allowed Next Actions
Collect Balanceif a booking was made with a balance due, when the customer wants to redeem the ticket, the seller has the option to collect the balance
Complete Waiverif a product requires a signed waiver, the seller can help the customer fill out the waiver form within the app before redemption


Field NameDescription
Redeemthe ticket is used to enter the attraction
Scanwhen counters are set up at the location, the seller can use scan entry to increase the counter until full capacity
Nothing
Allowed Payment Methods
Credit/ Debit Cardcard payment must be possible through the POS
Cashphysical currency
Reseller Vouchera 3rd party voucher used to pay for the tour/attraction
Gift Cardpayment in full or partially by a gift card purchased through the operation
Otherpayment method not included above. Usually this is an external PDQ (CC machine that isn’t tied to Ventrata), or a bank transfer (also not tied to Ventrata)
Allowed Settlement Methodsthese are settlement methods for reseller agents
Pay full amount by cardthe customer pays the full amount displayed by card. This uses the payment gateway and the payment goes directly to the operation’s bank. If the reseller is on commission, this will have to be paid at the end of month
Bill to my accountallow the payment to be collected in cash. This means that the reseller will have to pay the retail amount, minus their commission, at the end of the month
Collect my commission as a depositallow the reseller to take their commission as a deposit. The customer will be given a voucher (which can be paper) and on redemption they will have to pay out the remainder of the price (eg if the commission is 20%, the customer will have to pay the other 80%). Reconciliation is not necessary
Pay my wholesale rate by cardwith wholesale clients, they will only receive the option to pay with card
Pay laterthe customer pays the whole amount at the site of the attraction
Next Actions, Payment Methods & Settlement Methods
Allowed Other Types
Allowed Other Types
Allowed Delivery Methodsselect the ways tickets can be delivered to the customer
Allowed Delivery Methods
Allow Location Changeallow sellers to change locations, or if you have virtual locations set up and your sellers make sales on the move in a GPS-equipped vehicle, their location will automatically switch to the set virtual location based on their coordinates
Allowed Location Change
Dutiesassign duties to the location
Message Templatesassign a message template to the location to enable sellers communicate with the head office
Presetsassign presets to the location
Duties, Message Templates & Presets
Blacklist/Whitelist Categories/Products/Options/Promotions/Items/Resellersblacklist or whitelist elements to configure access to the product offering to your sellers and resellers
Blacklist / Whitelist
Allow Purchasesenable sellers to sell items
Allow Giftsenable sellers to sell gift cards
Allow Purchases & Allow Gifts
Allow Redeem All Productsuncheck to select specific products that can be redeemed on the location in the 'Redeemable Products' field, or keep checked to redeem all your products in the location
Allow Redeem All Optionsuncheck to select specific options that can be redeemed on the location in the 'Redeemable Options' field, or keep checked to redeem all options in the location
Redeemable Products & Redeemable Options
Manifest Productsselect products for which the seller can see every manifest on those products in the terminal app
Manifest Products
Scan Terminalsassign terminals in 'Scan only' mode to the location
Scan Terminals

Updated on: 24/05/2024

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