Status

Description

Pending

the booking is being processed; an order must be processed in the course of a timeout period. Once the timeout runs out, the order expires and a new one must be placed. The duration of a timeout period can be set in Supplier Settings > Edit Supplier > Order Timeout (mins).

Expired

an order took too long to process; a new booking is required.

Balance Due

the booking was not paid in full

Confirmed

the booking was purchased but not yet redeemed

Cancelled

the booking was annulled

Redeemed

tickets in the booking have been used; orders made through a Point of Sale are automatically redeemed because they are sold as entrances.

Pending

if the ‘Operator Confirmation Required’ checkbox is ticked on the product detail page (Products > Products > [select-product} > [press-pen-and-paper-icon}), a booking with this product remains in this status until it is confirmed by the operator

Source

Description

Terminals

orders coming from a physical device, e.g. Sunmi, PAX, iPhone operated by a seller or reseller agent

Web Checkout

orders carried out on a website and widgets

Backoffice

orders carried out through the box office (such as concierge, but using a seller’s PIN), and orders made with the + New Order button in the Ventrata dashboard using admin access

Direct API

orders coming through an API connection with an OTA

Concierge

orders carried out through a sales portal by a concierge or tour operator.

Sales Kiosk

orders carried out by the customer using a self-service booth with a screen

Bulk Action

Description

Cancel All

bulk cancel multiple extras; extras cancelled in bulk will have the same cancellation reason, see above

Report function

Description

Total

sum of values

Minimum

the lowest value

Maximum

the highest value

Average

the sum of values included in the report divided by their count

Count

number of the selected parameter

Column

Description

Order Balance

the amount due or overpayment of an order

Latitude

the latitude of a virtual location (if set up)

Longitude

the longitude of a virtual location (if set up)

PAX

the number of passengers regardless of ticket type (tier)

Total

the total amount paid

Cost

the amount of costs associated with a booking (for example, the purchase of 3rd party products)

Base Cost

the cost of a product in the product’s base currency

Wholesale

the set price of an order; resellers buy your product at a set price (wholesale), and you are contractually bound to keep the price unchanged for a certain length of time

Commission

the reseller’s cut from the sale; you pay commission to a reseller for selling your products

Card Total

the total amount paid by card

Cash Total

the total amount paid by cash

Other Total

the total amount paid by other means

Gift Total

the total amount paid by a gift card

Voucher Total

the total amount paid by a reseller voucher

Order Balance

the difference between an amount due and an amount paid

Price

the price of the extra

Shift ID

unique shift identifier

Order Notes

notes entered in the checkout form

Order Reference

8-character alphanumeric string beginning with the number symbol (#) located in the top right corner on the booking level

Voucher

name of the reseller voucher

Voucher Code

code of reseller voucher used during the sale

Voucher Bill Gap

YES / NO; used with sequential voucher numbers: if a voucher number does not follow the sequence (1, 2, 3, 4, and then 9 comes in), the system automatically creates bookings with voucher numbers that fill the gap between the last and newest booking (5, 6, 7 and 8 - called ‘bill gap vouchers’) to be able to invoice the reseller on the skipped vouchers as they will have been sold (common with physical booklets of vouchers)

Reconciled

indicates whether payments in the transaction are matching

Channel

the source of the sale (Terminal, Web Checkout, Backoffice, Direct API, Concierge, Sales Kiosk, custom channels)

Order Destination

if destinations are set, the destination in which the sale was made

Reseller

name of the reseller who made the sale

Registry

name of registry to register orders in an external system in real time

Registry Data

a reference assigned to the order from an external system

Reseller Code

code assigned to a reseller

Connection

name of the connection

Connection Partner

name of the connection partner (reseller)

Checkout

name of the checkout through which the order was made

Portal

name of the sales portal through which the order was made

Reseller Destination

destination to which a reseller is assigned to

Reseller Manager

name of the person assigned to a reseller; you can splice revenue from resellers and pin it by manager

Reseller Band

name of the reseller band a reseller is assigned to

Reseller Channel

name of the channel a reseller is assigned to

Checkout Channel

type of channel assigned to the web checkout

Reseller Billing Account Code

custom code used for ERP integrations like SAP

Reseller Billing Customer Code

custom code used for ERP integrations like SAP

Reseller Billing City

city where the reseller resides used for billing and invoicing purposes

Reseller Billing Address

full address of the reseller for billing and invoicing purposes

Reseller Invoice Date Field

specifies whether a reseller is invoiced on the travel, booking or redemption date

Reseller Tags

tags assigned to a reseller; used for filtering

Reseller Tax Registered

indicates whether a reseller is tax registered; if a reseller is tax registered, net tax is calculated using the wholesale price (net tax = tax on wholesale); if a reseller is not registered, net tax is calculated using the retail price (net tax = tax on retail)

Reseller FX

the conversion rate against the reseller’s currency

Reseller Allow Top-ups

indicates whether a reseller is allowed to receive credit top-up; credit is used when a reseller, usually a concierge, accepts cash payments instead of using the payment gateway, which can be a liability for the operation

Supplier FX

the conversion rate against the supplier’s currency

Direct Sale

indicates whether sales where made by your sellers, from your website or kiosk; indirect sales are made by resellers, both concierge or via API

Referrer

URL of a web referrer

Agent

name of an agent working for the reseller

Shift Seller

name of the seller selling through a terminal, who started the shift

Shift Cashier

name of the cashier selling through the backoffice or concierge portal

Shift Location

name of the terminal location

Shift Location Tags

tags associated with the location

Seller

name of a seller; this seller can be different than the shift seller, see ‘Shift Seller’ above. You can assign a promoter, where street sellers are not allowed to sell directly to customers but can bring them to the terminal or box office to finish the sale.

Seller Billing Account Code

code assigned to a seller for billing purposes

Seller Tags

tags associated with the seller

User

name of a user who made sales using a password (manager, finance staff, etc.)

Location

name of the location where the sale was made from

Location Channel

name of the channel which was used to make the sale at the location

Outlet

name of the reseller outlet; outlets can be thought of as chains that can be assigned to a reseller

Email Receipt

indicates whether an email receipt was sent to the customer

Source

name of the source where the sale was made from

Settlement

type of settlement method: Direct - the full amount was paid to you, Voucher - you need to settle the payment with a 3rd party, Deposit - a deposit was paid in the course of the transaction, Wholesale - the reseller paid you the wholesale price, Deferred - there is a balance remaining on the order

Customer

customer full name

Customer Contact

a summary of a customer’s contact information (full name, email address, phone number)

Customer Tags

custom tags assigned to a customer, used for filtering

Customer Salutation

preferred form of address for the customer, for example, Mr., Mrs. or Ms.

Customer Full Name

customer's complete name; may include their first, middle and last name(s)

Customer First Name

customer’s first name; may include a middle name if applicable

Customer Last Name

customer’s last name; may consist of one or more family names

Customer Company

organisation where the customer is currently employed

Customer Department

department within the customer's place of employment

Customer Title

position or role held by the customer within their company

Customer Email

customer’s email address

Customer Mobile

customer’s mobile phone number

Customer Age

customer’s age

Customer Language

customer’s preferred language for communication

Customer Country

customer’s country of residence

Customer Address

street name and number of the customer’s address

Customer City

the city in which the customer resides

Customer State

state (as in the USA or Mexico) or province (as in Canada or Switzerland) where the customer lives

Customer Postal Code

ZIP or postal code corresponding to the customer's address

Customer Notes

customer notes included at checkout

Customer Tax ID

customer’s tax identification number

Customer Tax Office

tax office where the customer files or reports their taxes

Customer Marketing

indicates whether the customer subscribed to receive marketing communication from your company

Imported

indicates whether a booking was imported

Test

indicates whether a booking is a test booking

IP Address

if a customer made an order through the web checkout, their IP address is shown

User Agent

browser information if a sale comes through the web checkout

Delivery Method

delivery method of tickets (via email, sms, QR code, scan digital wallet, print tickets, do nothing)

Currency

currency used to sell a product

Transferred

indicates whether funds have arrived in the operation’s account

Terminal

name of the terminal where the sale was made from

ID

unique alphanumeric string identifying a booking

Reseller Reference

-

Status

indicates the state of a booking, see Bookings - Status column

Product

name of your product

Travel Date

date when the tour takes place

Redemption Date

date when the booking was redeemed

Redemption Time

time when the booking was redeemed

Redemption Location

virtual or physical location where the tickets were redeemed

Confirmation Date

date of order confirmation

Confirmation Time

time of order confirmation

Confirmed

indicates whether the booking was successfully processed

Visitor Fingerprint

if a value is displayed, a visitor used fingerprint identification to pay for the order (if implemented)