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Ticket Terminals is a section of your account where you can find information about:

Shift Adjustments
Print Errors


In this subsection you can see an overview of all the shifts of your individual sellers with the following columns:

Seller - the person selling your products on this shift
Status - this shows current status of their shift, as described below:

Open - the shift is in progress
Blocked - the shift was not ended in 12 hours
Ended - the shift has ended
Approved - approval is carried out by a manager. This allows them to keep track of which shifts didn’t end as they should by checking total sales, refunds, etc
Rejected - by a manager (when there are some discrepancies)
Reconciled - the shift is in Shift Approval Process. There are two parts:

Cashup reconcilliation (a cashier does this)
Approval (someone higher up checks to see if this is ok)

Location - this shows the location of where a shift is taking place
Source - this shows the source a seller using on a shift, as described below:

Terminals - eg Sunmi, PAX, iPhones, etc
Web-Checkout - tickets bought over the internet and through widgets
Backoffice - orders carried out through box office (such as concierge, but they using a seller's PIN), and orders made with the + New Order button on admin
Direct API - orders that come through an API connection with an OTA
Concierge - anyone with access to your trade portal, such as concierges and tour operators. The trade portal is like a Point of Sale but people log in with their email and password
Sales Kiosk - a self-service booth with screen

Terminal - this refers to a particular selling device
Date - shows the day of a shift
Start Time - shows when a shift started
End Time - shows when a shift ended
Revenue - shows the total revenue made on a shift
Commission - shows the total amount of commission made on a shift

Note that all columns can easily be filtered by clicking on them. You may also add new columns to a search, or remove current ones by using the Show Columns button.

If you want to return to the default settings, click the Reset All Filters button located in the right top corner of the screen. If you want to keep the displayed search for later, you may use the Saved Searches button, which allows you to save the search, or the Export button to download it. You may also archive rows with Bulk Actions and Restore them if needed, as well as Toggle Approved or Aggregate Report (It takes all selected shifts and combines them into one, it's useful for example if you want to get an aggregate of all the sales, transactions, vouchers for a day with all the sellers)-

To generate and manage new or already existing reports, hit the Generate Report button.

This allows you to Show the Total, Minimum, Maximum, Average or Count of:

Redemptions of:

Concierge vouchers - that have been sold through Ventrata
Web Checkout vouchers
Vouchers imported through the Resellers > Vouchers section

Scans - tickets that have been printed and scan events
Total (in any available currency)
Adjustment (in any available currency)
Cash Total (in any available currency)
Cash Adjustment (in any available currency)
Card Total (in any available currency)
Card Adjustment (in any available currency)
Other Total (in any available currency)
Other Adjustment (in any available currency)
Voucher Total (in any available currency)
Voucher Adjustment (in any available currency)
Declared Cash (in any available currency)


Seller Billing Account Code
Destination - different cities or regions with different sellers and products within your account
Location - where your products are being sold
Location Channel - a tag for locations, such as having particular city as a location area and then using particular squares or streets as locations
Supervisor - of the seller
Vehicle - that is being used (special client’s needs)
Job - what a particular seller is doing (special client’s needs)
Print Errors
Adjustment Reasons
Start Date
Start Time
End Date
End Time
Completed Date
Completed Time

Note, that you may also Include Test Data to your report.

Particular Shift

It’s possible to click on a particular shift to see a tab with the following details and overall information of the shift:

Name - name of the seller
Sales - divided by particular products and customer tiers
Purchases - retail items that are sold. Unlike bookings, these have no travel date, expiry, capacity, ticket type and closures (which is why it is a different section)
Print Errors
Serial Number

There are also some quick links attached below:

Edit - an option to edit the shift

On the right-hand side you can see a summary of all Transactions according to the method used. These are divided into Sales, Refunds, +/- and Net.

+/- represents transaction adjustments, you can add them on a dialog just below, where you choose the type of transaction, the amount you’re adjusting, and the reason for it.

You may also select a Cashier and Start Reconciliation process there, where you either Approve Shift or Reject Shift.

See the article about Reconciliation process for more information.

There is a PIN, Token and Serial Number of the terminal the shift is associated to.

Below this summary you may see a couple of further options:

Merge Shift - only on terminals. If a seller ends a shift accidentally, this allows you to merge them so the shift table doesn’t show a gazillion different shifts
Re-print Receipt - If you have a POS printer, this will print the end-of-day summary
Print Summary - this prints an A4 page with the summary
Mark as Test/ Mark as Live - this allows you to make a shift test or live
Block Shift
Re-open Shift

At the bottom of the page, you can see the history logs of shifts and the option to add a comment.

Updated on: 06/03/2024

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