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Postmark Variables

Postmark variables help you customise Postmark templates with reusable Ventrata content.

Lucia Burin Sestakova avatar
Written by Lucia Burin Sestakova
Updated over 4 months ago

Supplier Details

  • {{supplier_telephone}} - the phone number set up in supplier settings: tx/ticket/group

  • {{supplier_email}} - the email address set up in supplier settings: tx/ticket/group

  • {{supplier_address}} - the supplier address up in supplier settings: tx/ticket/group

  • {{supplier_name}} - identifies the supplier account and destination


Booking Details

  • {{booking_code}} - for imported booking codes: tx/ticket/group

  • {{booking_commission}} - shows the commission on a booking

  • {{booking_created_at}} - shows when the booking was created in dd/mm/yyyy format tx/ticket/group

  • {{booking_created_at_dow}} - shows the day of the week of booking creation tx/ticket/group

  • {{booking_created_at_time}} - shows the time of booking creation tx/ticket/group

  • {{booking_date}} - the travel time ticket/group

  • {{booking_pickup_time}} - pickup time (for bookings with pickups) ticket/group

  • {{booking_pickup_requested}} - if the customer requested a pickup

  • {{booking_reference}} - Ventrata generated unique identifier for the booking

  • {{booking_supplier_reference}} - Ventrata generated unique identifier for the booking supplier

  • {{booking_reseller_reference}} - Ventrata generated unique identifier for the booking reseller

  • {{booking_status}} - status of the booking in Ventrata

  • {{booking_size}} - for one ticket per booking, it will print how many adults, children, etc

  • {{booking_tax}} - if the tax rate is set on the product, it will print the tax added

  • {{booking_tickets}} - for one ticket per booking

  • {{booking_tiers}} - identifies the ticket tier

  • {{booking_package}} - the name of the package that was booked

  • {{booking_package_option}} - the name of the option of package that was booked

  • {{booking_primary}} - tells you whether it is the primary product (the first one that was added) in an order (yes / no)

  • {{booking_pass}} - if the product is inside a pass this returns the reference of the pass

  • {{booking_total}} - the total price for a booking

  • {{booking_total_no_tax}} - shows booking total without tax applied

  • {{booking_cost}} - shows the cost of the booking

  • {{booking_margin}} - shows the margin on a booking

  • {{booking_card_total}} - shows total value according to used payment form

  • {{booking_cash_total}} - shows total value according to used payment form

  • {{booking_voucher_total}} - shows total value according to used payment form

  • {{booking_other_total}} - shows total value according to used payment form

  • {{booking_public_notes}} - notes added by concierge

  • {{booking_private_notes}} - private notes added by concierge / reseller agents

  • {{booking_pickup_notes}} - notes regarding pickup

  • {{booking_notices}} - shows booking notices (set in a dashboard)

  • {{booking_redeemed_at}} - shows the date of redemption in the dd/mm/yyyy format

  • {{booking_redeemed_at_dow}} - shows which day of the week was booking redeemed

  • {{booking_redeemed_at_time}} - shows the time of redemption

  • {{booking_discount}} - shows discount on a booking

  • {{booking_charity_roundup}} - shows the charity roundup

  • {{booking_meeting_point}} - shows the meeting point

  • {{booking_meeting_time}} - shows the meeting time

  • {{booking_valid_until_date}} - valid until a date

  • {{booking_valid_from_date}} - valid from a date

  • {{booking_valid_until_time}} - valid until which time

  • {{booking_valid_from_time}} - valid from which time

  • {{booking_valid_until_dow}} - valid until a day of a week

  • {{booking_valid_from_dow}} - valid from a day of a week

  • {{booking_updated_at}} - shows when the booking was updated in dd/mm/yyyy format

  • {{booking_cancelled_at}} - shows when the booking was cancelled in dd/mm/yyyy format

  • {{booking_not_redeemed_warning}} - this should only come up on tickets, so that the drivers/sellers know that they shouldn’t accept anyone boarding with this ticket as it needs to be firstly redeemed or it may be a discarded redeemed ticket and the ticket has already been redeemed

  • {{booking_expires_on}} - indicates when the booking expires

  • {{booking_upgrades}} - shows booking upgrades

  • {{booking_purchases}} - shows booking purchases

  • {{booking_resource_allocations}} - shows resource allocations

  • {{booking_duration}} - duration of the booking taken from product details

  • {{booking_meeting_point_coordinates}} - latitude and longitude of the meeting point

  • {{booking_pdf_url}} - voucher URL

  • {{booking_pkpass_url}}

  • {{product_operator_mobile}} - phone number of the operator

  • {{booking_tour_group}} - shows the Tour Group set up on the product

  • {{booking_opening_hours}} - opening hours of the product

  • {{booking_dropoff_time}} - shows the dropoff time setup in product details

  • {{booking_units}} - shows the list of booked units

  • {{booking_open_dated}} - shows whether the booking is open dated or not

  • {{booking_valid_from}} - shows the date since when the booking is valid

  • {{booking_active_from_iso8601}} - shows the date since when the booking is valid in YYYY-MM-DD format

  • {{booking_active_to_iso8601}} - shows the date when the booking expires in YYYY-MM-DD format

  • {{booking_question_answers}} - shows answer for question associated to the booking


Customer

  • {{customer_full_name}} - the name and surname of customer

  • {{customer_first_name}} - the first name of customer

  • {{customer_last_name}} - the last name of customer

  • {{customer_email}} - the email address of customer

  • {{customer_mobile}} - the phone number of customer

  • {{customer_company}} - the company of customer

  • {{customer_notes}} - the notes of customer

  • {{customer_language}} - the language of customer

  • {{customer_country}} - the country of customer

  • {{customer_address}} - the address of customer

  • {{customer_postal_code}} - shows the postal code of the customer

  • {{customer_tax_id}} - shows customer’s tax ID

  • {{customer_tax_office}} - shows the customer tax office


Pickups

  • {{dropoff_name}} - name of the dropoff

  • {{dropoff_instructions}} - instructions for a dropoff

  • {{pickup_name}} - name of the pickup

  • {{pickup_address}} - address of a pickup

  • {{pickup_directions}} - directions of a pickup

  • {{hotel_name}} - the hotel pickup name


Product

  • {{product_name}} - product name

  • {{product_code}} - product code

  • {{product_caption}} - a short one sentence marketing caption (editable on a product)

  • {{product_description}} - a short one paragraph description (editable on a product)

  • {{product_destination}} - destination to which product belongs to

  • {{product_inclusions}} - product inclusions

  • {{option_name}} - option name

  • {{option_description}} - Option descriptions are set when editing options_ This can be edited in Options

  • {{option_code}} - code of the option

  • {{option_language}} - language of the option

  • {{option_meeting_point}} - meeting point of the option

  • {{option_meeting_time}} - meeting time of the option

  • {{product_booking_terms}} - booking terms of the product (editable on a product)

  • {{product_usage_instructions}} - short instructions_ This can be edited in Options

  • {{product_redemption_instructions}} -redemption instructions (editable on a product)

  • {{product_meeting_point}} - meeting point of the product

  • {{product_meeting_time}} - meeting time of the product

  • {{tour_time}} - the time of the tour

  • {{tour_meeting_point}} - meeting point of the tour

  • {{tour_meeting_time}} - meeting time of the tour

  • {{product_supplier_company}} - the supplier name

  • {{product_supplier_contact}} - the supplier contact

  • {{product_supplier_email}} - the supplier email

  • {{product_supplier_address}} - the supplier address

  • {{product_operator}}

  • {{product_operator_company}} - the operator name

  • {{product_operator_contact}} - the operator contact

  • {{product_operator_email}} - the operator email

  • {{product_operator_address}} - the operator address

  • {{product_cancellation_policy}} - the cancellation policy of the product_ This can be edited in Options

  • {{combination_product}} - if the product was purchased with a combination, the name the other product it was purchased with

  • {{combination_discount}} - indicates the discount used for a product in combination

  • {{promotion_name}} - shows the name of used promotion

  • {{promotion_code}} - shows the code of a promotion

  • {{promotion_discount}} - shows the discounted value

  • {{option_from_point}} - shows the stop where a Point to Point starts

  • {{option_to_point}} - shows the stop where a Point to Point ends

  • {{option_from_point_group}} - shows the zone in which a Point to Point starts

  • {{option_to_point_group}} - shows the zone in which a Point to Point ends


Item

  • {{item_name}} - item name

  • {{item_code}} - item code

  • {{item_destination}} - item destination

  • {{item_description}} - item description

  • {{item_category}} - item category

  • {{item_tax_label}} - item tax label

  • {{item_tax_rate}} - item tax rate


Ticket

  • {{ticket_code}} - for assigned imported barcodes

  • {{ticket_price}} - the price per ticket

  • {{ticket_cost}} - the cost per ticket

  • {{ticket_margin}} - the margin per ticket

  • {{ticket_price_no_tax}} - the price per ticket without tax

  • {{ticket_total}} - the total price per ticket

  • {{ticket_total_no_tax}} - the total price per ticket without tax

  • {{ticket_tax}} - tax per ticket

  • {{ticket_card_total}} - how much was paid by card per ticket

  • {{ticket_cash_total}} - how much was paid in cash per ticket

  • {{ticket_voucher_total}} - how much was paid by voucher per ticket

  • {{ticket_other_total}} - how much was paid by “other” method of payment per ticket

  • {{ticket_reference}} - a Ventrata generated identifier for the ticket

  • {{ticket_commision}} - shows sales commision on a ticket

  • {{ticket_discount}} - shows discount on a ticket

  • {{ticket_tier}} - ticket type (overwrites with name given)

  • {{ticket_date}} - shows the travel date of a ticket

  • {{ticket_upgrades}} - if a product has associated upgrades and it has been upgraded, this will print details of the upgrade

  • {{ticket_valid_from_dow}} - valid from a day of the week (eg Monday)

  • {{ticket_valid_from_time}} - valid from which time

  • {{ticket_valid_from_date}} - valid from which date

  • {{ticket_valid_until_dow}} - valid until a day of the week (eg Wednesday)

  • {{ticket_valid_until_date}} - valid until a date

  • {{ticket_valid_until_time}} - valid until a time

  • {{ticket_updated_at}} - shows in the date in dd/mm/yyyy format

  • {{ticket_created_at}} - shows in the date in dd/mm/yyyy format

  • {{ticket_size}} - number of pax

  • {{ticket_tickets}} - shows tier labels of product in booking

  • {{ticket_not_redeemed_warning}} - so that the drivers/sellers know that they shouldn’t accept anyone boarding with this ticket as it needs to be firstly redeemed or it may be a discarded redeemed ticket and the ticket has already been redeemed

  • {{ticket_unit}} - shows the unit associated with the ticket

  • {{ticket_question_answers}} - shows answer for question associated to the ticket


Seller

  • {{seller_name}} - the name of seller (for direct sales)

  • {{user_name}} - the name of the Ventrata user (for backoffice sales)

  • {{terminal_name}} - name of terminal

  • {{location_name}} - name of seller’s location

  • {{shift_date}} - date of shift

  • {{shift_started_at}} - when the shift started

  • {{shift_ended_at}} - when the shift ended


Order

  • {{order_code}} - for imported orders

  • {{order_balance}} - shows outstanding balance of an order

  • {{order_currency}} - shows order currency

  • {{order_created_at}} - time an order was created

  • {{order_notes}} - notes

  • {{order_reference}} - a Ventrata generated identifier for the order

  • {{order_source}} - the source the order was created from (eg web, concierge, terminal, etc)

  • {{order_total}} - the total order

  • {{order_test}} - shows whether it’s test order

  • {{order_tax}} - shows tax related to order

  • {{order_surcharge}} - shows surcharge fee

  • {{order_paid}} - shows how much was paid for an order

  • {{order_latitude}} - coordinates of where the order was made on street

  • {{order_longitude}} - coordinates of where the order was made on street

  • {{order_ip_address}} - shows IP address when booking via web

  • {{order_user_agent}} - shows client’s browser

  • {{order_created_at}} - shows the date in dd/mm/yyyy format

  • {{order_confimred_at}} - shows the date in dd/mm/yyyy format

  • {{order_cancelled_at}} - shows the date in dd/mm/yyyy format

  • {{order_voucher_code}} - shows the voucher code used to purchase the order

  • {{order_shift_sequence}} - shows the sequence of the shift where the order was created

  • {{order_checkout_url}} - send pay now links or confirm quotes


Reseller

  • {{reseller_name}} - the reseller name

  • {{reseller_code}} - the reseller code

  • {{reseller_band}} - band assigned to a reseller

  • {{reseller_address}} - address of a reseller

  • {{reseller_directions}} - directions of a reseller

  • {{agent_name}} - the name of the concierge agent (for reseller sales)

  • {{voucher_tier}} - the ticket tier specified on a voucher

  • {{voucher_unit}} - shows the ticket unit associated with the reseller voucher

  • {{voucher_quantity}} - the number of tickets specified on a voucher

  • {{outlet_name}} - the reseller sub brand

  • {{agent_name}} - shows the name of the reseller’s agent associated with the booking


Gift

  • {{gift_amount}} - the actual value of a gift voucher

  • {{gift_code}} - gift reference

  • {{gift_message}} - message from the purchaser

  • {{recipient_full_name}} - to whom is the gift voucher addressed to

  • {{customer_full_name}} - purchaser of the gift voucher

  • {{gift_reference}} - shows the reference number of the gift voucher

  • {{gift_instructions}} - shows the instructions associated with the gift voucher

  • {{gift_expires_at}} - shows the date when gift voucher expires

  • {{recipient_first_name}} - shows first name of the gift voucher recipient

  • {{recipient_last_name}} - shows last name of the gift voucher recipient

  • {{recipient_email}} - shows email of the gift voucher recipient

  • {{recipient_mobile}} - shows phone number of the gift voucher recipient

  • {{recipient_language}} - shows language of the gift voucher recipient

  • {{recipient_country}} - shows country of the gift voucher recipient

  • {{recipient_address}} - shows address of the gift voucher recipient


Purchase

  • {{purchase_reference}} - reference number of a purchase

  • {{purchase_total}} - total price of a purchase

  • {{purchase_total_no_tax}} - price of a purchase without tax

  • {{purchase_tax}} - tax of a purchase

  • {{purchase_updated_at}} the time the purchase was updated

  • {{purchase_created_at}} - the time the purchase was created

  • {{purchase_quantity}} - count of purchases


Other

  • {{checkout_name}} - shows the name of the web checkout through which the booking was made

  • {{company_name}} - name of your organisation

  • {{code_image_url}} - generate a QR Code generated for the booking detail


    📒 NOTE

    When adding the {{code_image_url}} variable, include the width and height attributes in the <img> tag, the recommended size is 120 x 120 px.

    For example, <img src="{{code_image_url}}" width="120px" height="120px">.


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