Ventrata

Lucia Burin Sestakova

Discover the Ventrata terminal app, learn how to make sales on site and troubleshoot.

Point of Sale

Manuals

The Ventrata app enables you to sell and collect tickets for your products on select hardware devices.

How to Activate a Device in Terminal Mode

Kiosk mode is a self-service solution that eliminates the need for staff assistance.

How to Activate Terminal in Kiosk Mode

This augmented terminal device becomes an all-in-one solution, which can effectively complement your operation.

Ventrata Terminal App Overview

Start using the Ventrata terminal app in a few easy steps.

How to Start a Shift

Command mode is allows users to complete bookings on one device and process payments on a separate device.

How to Use Terminal in Command Mode

Getting Started

Quick Sale is designed to enable you to sell products in just a few straightforward steps.

How to Use Quick Sale

The New Booking flow allows you to make one or multiple orders at once and tailor them to your customers needs.

How to Make a New Booking Using the Terminal App

A Direct Reseller Sale is made for the reseller, who earns a percentage from selling your products.

How to Use Direct Reseller Sale

Use the Reseller Voucher flow to allow customers claim vouchers provided by a reseller with you.

How to Redeem a Reseller Voucher

A Hotel Deposit is paid by the customer to a reseller at a hotel. The rest of the booking fee is paid by the customer at the attraction.

How to Use the Hotel Deposit Flow

Scan anything from vouchers, city passes to tickets using the Scan tab of the Ventrata terminal app.

How to Use Scan

The New Retail Purchase flow is designed to streamline the selling of items that a customer would be happy to purchase during their visit.

How to Make a New Retail Purchase

Gift cards are prepaid vouchers that can be purchased by customers and then used as a form of payment for experiences.

How to Sell Gift Cards

The Bar Tabs functionality enhances the food and beverage capabilities at your location.

How to Use Bar Tabs

Streamline booking cancellations for your sellers and customers alike.

How to Cancel and Refund Bookings

Enable sellers to change bookings without the assistance of backoffice staff.

How to Rebook Bookings

Enhance customer satisfaction by offering increased flexibility with the ability to modify select tickets within a booking.

How to Upgrade Individual Tickets after Scanning a Group Ticket

Add comments and attachments to existing bookings, ideal for operations requiring proof documents during ticket collection.

How to Add Comments

Suppliers in tipping-based markets can enable and use the gratuity feature to boost customer satisfaction and reward service.

How to Add Tips

The Ventrata terminal app offers various payment options for bookings. Select, split or combine multiple methods with ease.

How to Make Payments in the Terminal App

Allow customers to reschedule tours with waived balances and encourage positive referrals.

How to Waive Order Balance

Use batches to let resellers settle sales using all approved methods.

How to Set up Matching Reseller Settlement Methods in the Terminal App

Sales Flows

Upgrades are typically products offered to customers instead of their original selection to push sales of other products.

Disable Upgrades in Kiosk Mode

Create your own promo codes or use Ventrata-generated random codes to offer attractive discounts for your customers.

How to Assign Promotion Codes

Sellers can override availability in the Ventrata terminal app to make bookings above the limit when appropriate.

How to Override Availability

When orders or transactions made using the Ventrata terminal app are left unfinished, follow this process to recover or restore orders.

How to Recover Unfinished Orders

Enable Decimal Amount Support in VivaWallet to avoid discrepancies in order totals.