Ventrata

Lucia Burin Sestakova

Discover the Ventrata terminal app, learn how to make sales on site and troubleshoot.

Point of Sale

Manuals

Transform your terminal device into an all-in-one solution, seamlessly complementing your operations.

Ventrata Terminal App Overview

The Ventrata app enables you to sell and collect tickets for your products on select hardware devices.

How to Activate a Device in Terminal Mode

Kiosk mode is a self-service solution that eliminates the need for staff assistance.

How to Activate Terminal in Kiosk Mode

Start using the Ventrata terminal app in a few easy steps.

How to Start a Shift

Command mode is allows users to complete bookings on one device and process payments on a separate device.

How to Use Terminal in Command Mode

Getting Started

Quick Sale is designed to enable you to sell products in just a few straightforward steps.

How to Use Quick Sale

The New Booking flow allows you to make one or multiple orders at once and tailor them to your customers needs.

How to Make a New Booking Using the Terminal App

A Direct Reseller Sale is made for the reseller, who earns a percentage from selling your products.

How to Use Direct Reseller Sale

Use the Reseller Voucher flow to allow customers claim vouchers provided by a reseller with you.

How to Redeem a Reseller Voucher

A Hotel Deposit is paid by the customer to a reseller at a hotel. The rest of the booking fee is paid by the customer at the attraction.

How to Use the Hotel Deposit Flow

Scan anything from vouchers, city passes to tickets using the Scan tab of the Ventrata terminal app.

How to Use Scan

The New Retail Purchase flow is designed to streamline the selling of items that a customer would be happy to purchase during their visit.

How to Make a New Retail Purchase

Gift cards are prepaid vouchers that can be purchased by customers and then used as a form of payment for experiences.

How to Sell Gift Cards

The Bar Tabs functionality enhances the food and beverage capabilities at your location.

How to Use Bar Tabs

Streamline booking cancellations for your sellers and customers alike.

How to Cancel and Refund Bookings

Enable sellers to change bookings without the assistance of backoffice staff.

How to Rebook Bookings

Enhance customer satisfaction by offering increased flexibility with the ability to modify select tickets within a booking.

How to Upgrade Individual Tickets after Scanning a Group Ticket

Add comments and attachments to existing bookings, ideal for operations requiring proof documents during ticket collection.

How to Add Comments

Suppliers in tipping-based markets can enable and use the gratuity feature to boost customer satisfaction and reward service.

How to Add Tips

The Ventrata terminal app offers various payment options for bookings. Select, split or combine multiple methods with ease.

How to Make Payments in the Terminal App

Allow customers to reschedule tours with waived balances and encourage positive referrals.

How to Waive Order Balance

Use batches to let resellers settle sales using all approved methods.

How to Set up Matching Reseller Settlement Methods in the Terminal App

Sales Flows

Hardware

Configure the IM30 self-service payment terminal.

How to Set up the IM30 Payment Terminal

Learn how to assemble and configure the PAX A920Pro payment terminal.

How to Configure the PAX A920Pro Payment Terminal

Learn how to assemble and configure the PAX A920 payment terminal.

How to Configure the PAX A920 Payment Terminal

Learn how to assemble and configure the PAX A35 PINpad.

How to Configure the PAX A35 PINpad

Learn how to configure a Zebra scanner with a PAX A920Pro connected through a docking station.

How to Configure Zebra Scanner Using PAX A920Pro Cradle

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Configure and connect your Verifone device with Ventrata for secure payments with Adyen integration.

How to Configure Verifone P400/P400 Plus

Check for configuration updates, or download and install the latest version of Adyen software.

How to Update Verifone P400 / P400 Plus

Learn how to set up and use the Castles S1F2 and S1F2L payment terminals.

How to Set up the Castles S1F2/S1F2L Payment Terminals

Ideal for high-volume environments thanks to significantly faster scanning.

How to Use the IR Scanner (S1F2L only)

Powered by Adyen

Follow the steps to complete the initial setup of your Elo device.

How to Set up Elo Tablets

Desktop POS systems are stationary setups designed to serve as centralised points for sales operations.

How to Configure Elo Desktop POS System

Follow the steps to complete the initial setup of your Elo M50 device.

How to Configure the Elo M51

How to Configure the Elo Z30

Elo Solutions

Configure and connect your STAR printer with Ventrata.

How to Set up STAR Micronics Printers

Configure and connect your Epson printer with Ventrata.

How to Set up Epson Printers

Configure and connect your CUSTOM printer with Ventrata.

How to Set up CUSTOM Printers

Set up your BOCA printer-quality ticketing with POS integration.

How to Set up BOCA Printers

Printers

Learn how to fix a floating keyboard issue

How to Anchor Keyboard to Screen

Troubleshooting

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Track the progress of all tickets related to your company.

Tickets portal.

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