Roles group users with similar responsibilities into categories. Each role has a defined set of permissions within areas of the Ventrata dashboard, so called Dataset Permissions, as well as action permissions which extend the role's capabilities in an area.
π TIP
A user can be assigned more than one role.
Create a Role
In the Ventrata dashboard, go to Admin > Account Settings
βPress the Roles tab.
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βIn the action bar, press the + New Role button.
βEnter role name. Use a descriptive title indicative of the role's function in your organisation, such as Accounts Team or Reseller Management.
βUnder Dataset Permissions, select 'See' and 'Modify' next to the area which the role should be able to view and edit.
βπ NOTE
To view the list of dataset permissions, jump to the Dataset Permissions section.
βπ TIP
You have the option to press the SELECT READ ALL and SELECT WRITE ALL buttons to give the role read/write access to all areas of the dashboard.
βSelect which columns are disabled for the role or keep 'All Columns' checked to keep all columns visible.
De-select which action permissions are not available to the role.
βπ NOTE
To view the list of action permissions, jump to the Action Permissions section.
βπ TIP
By default, all action permissions are allowed. You have the option to press the DE-SELECT ALL button to disallow all and cherry pick individual permissions.
Press the Create Role button.
βAssign role to users.
βπ TIP
To learn how to create users, read our article Users.
Dataset Permissions
π NOTE
In the table below, permissions in the 'Modify' column are always added on top of 'See' permissions. Therefore, if both 'See' and 'Modify' are enabled, the role has all the permissions listed in the dataset row.
Dataset Permission | See | Modify |
Adjustments | has access to the Bookings > Adjustments page and can view booking detail with adjustment | has access to Restore functionality |
Agents | has access to the Resellers > Agents page and can view agent detail | can delete, update and duplicate agents; has access to Restore functionality |
Articles | has access to the Web Checkout > Articles page and can view article detail | can create, delete, update and duplicate articles |
Availabilities | has access to the Products > Availabilities page and can view availability detail | can delete, update and duplicate availabilities |
Bands | has access to the Resellers > Bands page and can view band detail | can create, delete, update and duplicate bands; has access to Restore and Pricing functionality |
Barcodes | has access to the Products > Barcodes page, can view barcode detail and download barcodes csv | can create, delete, update and duplicate barcodes |
Batches | has access to the Resellers > Batches page and can view batch detail | can create, delete, update and duplicate batches |
Bill Items | can view the Bill Item section of the bill detail on the Supplier Settings > Bills page | has access to the TRANSACTION FEE button on the bill detail under bill item |
Bills | has access to the Supplier Settings > Bills page and can view bill detail |
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| This section comes with the new Ventrata pricing plan. If you cannot see this section, reach out to your Ventrata account manager to learn more. |
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Bookings | has access to the Bookings > Bookings page, can view booking detail and can create, delete, update and duplicate Labels |
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Brands | has access to the Products > Brands page and can view brand detail | can create, delete, update and duplicate brands |
Campaigns | has access to the Products > Campaigns page and can view campaign detail | can create, delete, update and duplicate campaigns, can set up campaign managers |
Channels | has access to the Supplier Settings > Channels page and can view channel detail | can create, delete, update and merge channels |
Closures | has access to the Products > Closures page and can view closure detail | can create, delete, update and duplicate closures |
Comments | has access to the Activity > Comments page and can view comment detail |
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Configs | has access to the Ticket Terminals > Configs page and can view config detail | can create, delete, update and duplicate configs |
Connections | has access to the Connections > Connections page and can view connection detail | can create, delete, update and duplicate connections; has access to Restore functionality |
Counters | has access to the Products > Counters page and can view counter detail | can create, delete, update and duplicate counters |
Customers | has access to the Booking > Customers page and can view customer detail | can create, delete, update and duplicate customers; has access to Restore functionality |
Destinations | has access to the Products > Destinations and can view destination detail | can create, delete, update and duplicate destinations; has access to Restore functionality |
Dispatches | has access to the Pickups > Dispatches and can view dispatch detail | can create, delete, update and duplicate dispatches |
Disputes | has access to the Transactions > Disputes page and can view dispute detail | can update dispute and submit evidence |
Duties | has access to the Ticket Terminals > Duties page and can view duty detail | can create, delete, update and duplicate duties; has access to Restore functionality |
Email Templates | has access to the Products > Email Templates page and can view template detail | can create, delete, update and duplicate email templates |
Events | has access to the Web Checkouts > Events page and can view event detail | can create, delete, update and duplicate events |
Gateways | has access to the Supplier Setting > Gateways page and can view gateway detail | can create, delete, update and duplicate gateways; has access to Restore functionality |
Gifts | has access to the Bookings > Gifts page, can view gift detail and create, delete, update and duplicate Labels |
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Helpdesk Tickets | has access to the Helpdesk Tickets page and can view ticket detail | can create, delete, update and duplicate tickets; has access to Restore functionality |
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| Make sure that 'See All Helpdesk Tickets' is enabled in Action Permissions to view tickets created by other users. |
Invoices | has access to the Resellers > Invoices page and can view invoice detail |
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Items | has access to the Products > Items page and can view item detail | can create, delete, update and duplicate items; has access to Restore functionality |
Itineraries | has access to the Products > Itineraries page and can view itinerary detail | can create, delete, update and duplicate itineraries; |
Ledger Codes | has access to the Supplier Settings > Ledger Codes page and can view code detail | can create, delete, update and duplicate ledger codes; has access to Restore functionality |
Ledgers | has access to the Transactions > Ledgers page and can view ledger detail | can create and update ledgers |
Locations | has access to the Ticket Terminals > Locations page and can view location detail | can create, delete, update and duplicate locations; has access to Restore functionality |
Messages | has access to the Ticket Terminals > Messages page and can view message detail | can create, delete, update and duplicate messages; can create, delete, update and duplicate Templates |
Notifications | has access to the Activity > Notifications page and can view notification detail | can create, delete, update and duplicate notifications |
Operator Invoices | has access to the Products > Operator Invoices page and can view invoice detail | can view bookings, delete and update operator invoices |
Operators | has access to the Products > Operators page and can view operator detail | can create, delete, update and duplicate operators; has access to the Restore functionality |
Options | has access to the Products > Options page | has access to the Restore functionality |
Orders | has access to the Bookings > Orders page, can view order detail |
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Pages | has access to the Web Checkouts > Pages page and can view page detail | can create, delete, update and duplicate pages |
Pickups | has access to the Pickups > Pickups and can view pickup detail | can create, delete, update and duplicate pickups; has access to Restore functionality |
Plan | can view Ventrata pricing plans | can switch to different pricing plan |
Portals | has access to the Resellers > Portals page and can view portal detail | can create, delete, update and duplicate portals; has access to Restore functionality |
Presets | has access to the Ticket Terminals > Presets page and can view preset detail | can create, delete, update and duplicate presets |
Print Errors | has access to the Ticket Terminals > Print Errors page and can view error detail |
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Products | has access to the Products > Products page and can view product detail; | can create, delete, update and duplicate products; has access to Restore functionality; can update product metadata |
| can create tickets (units), cutoffs, fields, extras, options, tours and tour groups; |
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| can modify rates, add combinations and comparisons; |
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| can upload product images, |
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| can add and delete product FAQs, Highlights, Website Meta Tags |
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Promotions | has access to the Products > Promotions page and can view promotion detail | can create, delete, update and duplicate promotions; can download and print promo codes; has access to the Restore functionality |
Purchases | has access to the Bookings > Item Purchases page, can view purchase detail and create, delete, update and duplicate Labels |
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Questions | has access to the Products > Questions page and can view question detail | can create, delete, update and duplicate questions; has access to the Restore functionality |
Rates | has access to the Products > Rates page and can use the Debug tool |
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Receipts | has access to the Products > Receipts page and can view receipt detail | can create, delete, update and duplicate receipt templates, can edit receipt layout |
Reclaims | has access to the Resellers > Reclaims page and can view reclaim detail | can delete, update and duplicate reclaims |
Registries | has access to the Supplier Settings > Registries page and can view registry detail | can create, delete, update and duplicate registries |
Requests | has access to the Activity > Requests page and can view request detail |
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Resellers | has access to the Resellers > Resellers page and can view reseller detail; | can delete, update and duplicate resellers; has access to Restore functionality; |
| can reset agent password; | Make sure the 'Update Reseller Settings' under Action Permission is also enabled to be able to edit reseller fields. |
| can create, delete, update and duplicate outlets; | has access to Pricing (Export) functionality |
| can delete branding; |
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| can add comments |
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Resource Allocations | has access to the Bookings > Resource Allocations page and can view allocation detail |
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Resources | has access to the Products > Resources page and can view resource detail | can create, delete and update resources; |
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| can manage resource availability; |
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| can create, delete, update and duplicate resource groups; |
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Roles | has access to the Roles page and can view role detail | can create, delete, update and duplicate roles |
Routes | has access to the Pickups > Routes page and can view route detail | can create, delete, update and duplicate routes |
Scans | has access to the Ticket Terminals > Scans page and can view scan detail |
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Sellers | has access to the Ticket Terminals > Sellers page and can view seller detail | can create, delete, update and duplicate sellers; has access to Restore functionality |
Sequences | has access to the Supplier Settings > Sequences page and can view sequence detail | can create, delete, update and duplicate sequences |
Shift Adjustments | has access to the Ticket Terminals > Shift Adjustments page and can view adjustment detail | can edit transaction adjustments and cash declaration |
Shifts | has access to the Ticket Terminals > Shifts page, can view shift detail and can edit transaction adjustments and cash declaration | can mark shift as test and re-open shift; has access to the Restore functionality |
Stocks | has access to the Products > Stocks page and can view stock detail | can create, delete, update and duplicate stocks |
Suppliers | has access to the Account Settings > Suppliers page and can view supplier detail | can create suppliers; has access to the Restore functionality |
Tasks | has access to the Bookings > Tasks page and can view task detail | can create, delete, update and duplicate tasks |
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| Make sure that 'Resolve Tasks' is enabled in Action Permissions if the role should have this capability. |
Tax Rates | has access to the Products > Tax Rates page and can view rate detail | can create, delete, update and duplicate tax rates; has access to the Restore functionality |
Templates | has access to the Products > Templates page and can view template detail | can create, delete, update and duplicate templates, can edit template layout |
Terminals | has access to the Ticket Terminals > Terminals page, can view terminal detail and can deactivate terminal | can create, delete, update and duplicate terminals; has access to the Restore functionality |
Tickets | has access to the Bookings > Tickets page and can view ticket detail |
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Topups | has access to the Resellers > Topups page and can view topup detail |
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Transactions | has access to the Transactions > Transactions page and can view transaction detail |
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Transfers | has access to the Transactions > Transfers page and can view transfer detail |
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Units | has access to the Products > Units page and can view unit detail | can delete, update and duplicate units; has access to the Restore functionality |
Upgrades | has access to the Bookings > Extra Upgrades page and can view upgrade detail |
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Users | has access to the Users page and can view user detail | can create, delete and update users, can reset user password; has access to the Restore functionality |
Vouchers | has access to the Resellers > Vouchers page and can view voucher detail | can create, delete and update vouchers; can download voucher codes and print voucher templates; has access to the Restore functionality |
Waivers | has access to the Products > Waivers page and can view waiver detail | can create, delete, update and duplicate waivers |
Webhooks | has access to the Connections > Webhooks page and can view webhook detail | can create, delete, update and duplicate webhooks |
Action Permissions
Action Permission | Description | Dependency: | Dependency: |
Create Order | can create new bookings, retail purchases, or gift cards, or redeem voucher codes using the Backoffice, can also access Sales Portals |
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Edit Order | can save edited order detail such as currency, notification emails and notes using the EDIT ORDER button on the booking detail, can also edit customer information
| Bookings / Tickets / Orders / Upgrades / Purchases / Adjustments / Gifts / Resource Allocations
Permission Level(s): See & Modify |
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Edit Order Reseller | using the EDIT ORDER button on the booking detail, the role can edit reseller details
| Bookings / Tickets / Orders / Upgrades / Purchases / Adjustments / Gifts / Resource Allocations
Permission Level(s): See & Modify | Edit Order |
Add Custom Pickup | if 'Allow Custom Pickup' is enabled on the product level, the role can add a custom pickup when booking a tour
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| Create Order |
Offer Promotion | if there are promotions created under Products > Promotions , the role can apply promotions to bookings
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| Create Order |
Show Commission | can view reseller commission on the booking detail
| Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations
Permission Level(s): See & Modify |
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Promotion Dropdown | when enabled, non-public promotions are displayed from a dropdown instead of a list on the booking form
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| Create Order |
Edit Adjustments | can add price adjustment on the booking form
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| Create Order |
Void Transactions | can void a transaction on the booking detail
| Bookings / Tickets / Orders / Upgrades / Purchases / Adjustments / Gifts / Resource Allocations
Permission Level(s): See |
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Edit Transactions | can edit a transaction on the booking detail
| Bookings / Tickets / Orders / Upgrades / Purchases / Adjustments / Gifts / Resource Allocations
Permission Level(s): See |
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Edit Comments | can edit and delete user comments
| Any
Permission Level(s): See | See Comments |
Create Reclaim | can create reclaims on the Resellers > Reclaims page | Reclaims
Permission Level(s): See & Modify |
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Create Top-up | can create top-ups on the Resellers > Topups page | Top up
Permission Level(s): See & Modify |
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Test Order | can flag an order as test, by using the + New Order button or by using the EDIT ORDER button on the booking detail of an existing order
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| Create Order |
Redeem Booking | can redeem a booking using the Redeem button on the booking detail
| Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations
Permission Level(s): See & Modify |
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No-show Booking | can mark a booking as no-show using the No-Show button on the booking detail
| Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations
Permission Level(s): See & Modify |
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Un-redeem Booking | can un-redeem a booking using the Un-Redeem button on the booking detail
| Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations
Permission Level(s): See & Modify |
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Add Transaction | can add a payment to an order
| Bookings / Tickets / Orders / Upgrades / Purchases / Adjustments / Gifts / Resource Allocations
Permission Level(s): See & Modify |
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Refund Transaction | can refund an order
| Bookings / Tickets / Orders / Upgrades / Purchases / Adjustments / Gifts / Resource Allocations
Permission Level(s): See & Modify |
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Update Booking | can update a booking using the Make Changes button on the booking detail
| Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations
Permission Level(s): See & Modify |
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Update Future Booking | can update a booking with a travel date in the future using the Make Changes button on the booking detail
| Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations
Permission Level(s): See & Modify |
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Update Cancelled Booking | can update a booking in 'Cancelled' state using the Make Changes button on the booking detail
| Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations
Permission Level(s): See & Modify |
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Cancel Booking | can cancel a booking using the Cancel Booking button on the booking detail
| Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations
Permission Level(s): See & Modify |
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Edit Shift | can edit shifts on the Ticket Terminals > Shifts page
| Shifts
Permission Level(s): See & Modify |
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Merge Shift | can merge ended, reconciled or approved shifts on the Ticket Terminals > Shifts page
| Shifts
Permission Level(s): See |
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Approve Shift | can use the 'Toggle Approved' bulk action functionality on the Ticket Terminals > Shifts page
| Shifts
Permission Level(s): See & Modify | See Bulk Actions |
Create Invoice | can create an invoice on the Resellers > Invoices page | Invoices
Permission Level(s): See & Modify |
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Create Reseller | can create a reseller on the Resellers > Resellers page | Resellers
Permission Level(s): See & Modify |
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Edit Invoice | can edit an invoice using the EDIT INVOICE button on the invoice detail
| Invoices
Permission Level(s): See & Modify |
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Edit Top-up | can edit a top-up using the EDIT TOP-UP button on the top-up detail
| Topups
Permission Level(s): See & Modify |
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Confirm Invoice | can confirm invoices on the Resellers > Invoices page
| Invoices
Permission Level(s): See |
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Void Invoice | can void invoices on the Resellers > Invoices page
| Invoices
Permission Level(s): See |
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Confirm Top-up | can confirm a paid top-up on the top-up detail
| Topups
Permission Level(s): See |
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Save Searches | can create private saved searches
| Any
Permission Level(s): See |
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Save Public Searches | can create public saved searches | Any
Permission Level(s): See | Save Searches |
Book Historically | can create orders with travel dates set in the past |
| Create Order |
Allow Freesale | can override product availability during booking
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| Create Order |
See Booking Updates | can view booking updates in logs below booking details
| Bookings / Tickets / Tasks / Extra Upgrades / Item Purchases / Adjustments / Gifts / Resource Allocations
Permission Level(s): See & Modify
| See Comments |
Update Availability | can see and modify General Availability, Opening Hours and Allocations tabs on the product level | Products
Permission Level(s): See |
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See Margin | can see margin on the booking detail
| Bookings / Tickets / Adjustments / Resource Allocations
Permission Level(s): See |
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See Bulk Action | can see bulk actions on dashboard tables where available
| Any
Permission Level(s): See |
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See Intercom | can see Ventrata chat support icon
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Generate Reports | can generate reports
| Any
Permission Level(s): See |
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Data Export | can export data in CSV, Excel or SQL formats
| Any
Permission Level(s): See |
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Data Pagination | can see page number and use pagination options (next/previous page and select the number of items per page)
| Any
Permission Level(s): See |
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See Product Operator | can see the product operator in the product details of the booking detail and booking form
| Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations
Permission Level(s): See
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See Internal Notes | can see private notes on the booking detail and booking form
| Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations
Permission Level(s): See |
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Update Reseller Settings | can edit fields on the reseller detail | Resellers
Permission Level(s): See & Modify |
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Update Bands | can create, delete, update and duplicate bands; has access to Restore and Pricing functionality
| Bands
Permission Level(s): See & Modify |
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Manage Agent Accounts | can create and deactivate reseller agent accounts
| Agents
Permission Level(s): See & Modify |
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See Seller Pins | can view seller's pin on seller detail
| Sellers
Permission Level(s): See & Modify |
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Reconcile Order | can reconcile an order using the RECONCILE ORDER button on the booking detail
| Bookings / Tickets / Orders / Extra Upgrades / Purchases / Adjustments / Gifts / Resource Allocations
Permission Level(s): See & Modify | Edit Order |
Modify Manifests | can create, delete, update and duplicate manifests in the calendar using the Manifests button
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| Save Calendar |
Resolve Tasks | can resolve tasks
| Tasks
Permission Level(s): See |
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See All Helpdesk Tickets | can view helpdesk tickets created by other users | Helpdesk Tickets
Permission Level(s): See |
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Pay by Card | card payment is allowed |
| Create Order |
Pay by Cash | cash payment is allowed |
| Create Order |
Pay by Voucher | payment by voucher is allowed |
| Create Order |
Pay by Gift Voucher | payment by gift voucher is allowed |
| Create Order |
Pay by Other | other (custom) payment methods are allowed |
| Create Order |
Cancel Future Booking | can cancel bookings with a travel date in the future using the Cancel Booking button on the booking detail
| Bookings / Tickets / Orders / Upgrades / Adjustments / Resource Allocations
Permission Level(s): See & Modify |
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See Comments | can view all logs (user comments and system updates) below the booking detail
| Any
Permission Level(s): See |
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See Source | on the booking detail, can view which source the order was made from
| Bookings / Tickets / Orders / Upgrades / Purchases / Adjustments / Gifts / Resource Allocations
Permission Level(s): See |
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See Reseller | on the booking detail, can view which reseller made the order
| Bookings / Tickets / Orders / Upgrades / Purchases / Adjustments / Gifts / Resource Allocations
Permission Level(s): See |
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See Dashboard | can view the Dashboard page
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See Targets | has access to the Ticket Terminals > Targets page |
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See Duties | has access to the Ticket Terminals > Duties page |
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See Checkouts | has access to the Web Checkouts > Checkouts page |
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See Rewards | has access to the Resellers > Rewards page |
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See Categories | has access to the Products > Categories page |
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See Seasons | has access to the Products > Seasons page |
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See Notices | has access to the Products > Notices page |
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See Routes | has access to the Pickup > Routes page |
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See Pricing | has access to the Pricing page
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See Calendar |
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See Settings | has access to the Supplier Settings > Supplier Settings page
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See Custom Reports | has access to other users' public reports
| Any
Permission Level(s): See | Generate Reports |
See Charts | has access to other users' public charts
| Any
Permission Level(s): See | Generate Reports |
Recreate Ledgers | can recreate ledgers on the Ledgers table.
| Ledgers
Permission Level(s): See & Modify | See Bulk Actions |
Modify Dashboard | can save and manage private and public dashboard page views
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| See Dashboard |
Modify Targets | can create, delete, update and duplicate targets on the Ticket Terminals > Targets page
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| See Targets |
Modify Duties | can create, delete, update and duplicate duties on the Ticket Terminals > Duties page
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| See Duties |
Modify Checkouts | can create, delete, update and duplicate checkouts on the Web Checkouts > Checkouts page
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| See Checkouts |
Modify Rewards | can create, delete, update and duplicate rewards on the Resellers > Rewards page
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| See Rewards |
Modify Categories | can create, delete, update and duplicate season on the Products > Categories page
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| See Categories |
Modify Seasons | can create, delete, update and duplicate season on the Products > Seasons page
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| See Seasons |
Modify Notices | can create, delete, update and duplicate notices on the Products > Notices page
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| See Notices |
Modify Routes | can create, delete, update and duplicate routes on the Pickup > Routes page
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| See Routes |
Modify Pricing | can modify pricing on the Pricing page
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| See Pricing |
Modify Calendar | can assign guides and resources in the manifest | Availabilities, Resources
Permission Level(s): See & Modify | Update Availability, See Calendar
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Modify Settings | can edit supplier settings |
| See Settings |
Modify Custom Reports | can update, delete and duplicate reports
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| See Custom Reports, Generate Reports |
Modify Charts | can update, delete and duplicate charts
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| See Charts, Generate Reports
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