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Products

The Products section encompasses the settings required to create a comprehensive portfolio of products. Navigate to this page from the Products tab in the menu.

Products contains the following subsections:

Products
Options
Units
Availabilities
Closures
Rates
Items
Stocks
Counters
Operators
Operator Invoices
Barcodes
Categories
Brands
Destinations
Promotions
Questions
Seasons
Tax Rates
Notices
Resources
Templates
Receipts
Email Templates
Campaigns
Waivers
Itineraries

Products



Products - Products

Default Columns



The Products subsections lists all your products, active and inactive, with the following default columns:

Name - name of the product
Active - indicates whether the product can be sold
Package - indicates whether the product consists of one or more of other included products
Code - internal reference of the product, for example, Hop-On Hop-Off Red line would be HOHOR
Destination - if destinations are set up, lists in which destination the product is available
Operator - name of a 3rd party company which runs the product

Columns can be easily filtered by pressing the arrow next to the column title.

Actions



The action bar between the navigation bar and the bookings table enables you to perform a number of additional functions.

Action Bar

Search bar - filter the products table, using any parameter from the available columns, see Generate Report below
Keep Filter - when using search, tick the checkbox to make the column filters available
Saved Searches - press Saved Searches > Save Current Search to save your current search parameters and filtered columns, or Saved Searches > Manage Searches to edit or delete existing searches

To learn more about saved searches, read our article Working with Saved Searches.

Restore - restore select products which were previously archive
+ New Product - create a new product
Bulk Actions - select one or multiple products and press to apply an action on your selection; options include
Bulk ActionDescription
Tagbulk add tags; enter the tag title and press the Tag button. Note that these tags are not the same as sales tags
Untagbulk remove tags; enter the title of the tag you want to remove and press the Untag button. Note that this action will not remove sales tags
Change Starts/Ends Onchange when the product can be sold
Change Opening Hoursmodify or complete change the products' opening hours; tick the 'Delete existing' field to completely overwrite existing opening hours. If you leave the field disabled, any new opening hours will be added to existing opening hours
Change Destinationchange which destination the products belongs to
Change Itinerarychange the itinerary associated with the products
Change Fieldschange visible and required fields per source
Change Tax Rateadd to or remove tax rates from products
Create Closurecreate a new closure for the selected products
Archivearchive selected products; archived products can be later retrieved using the Restore button


Show Columns - press to add new columns, or remove existing ones from your current view

The list of columns which can be added is listed at the end of this article, under Generate Report.

Export - export the products table in CSV, Excel or SQL format
Generate Report - create charts and reports to analyse data from the products table

To learn more about reports, read our article Working with Charts and Reports.

Report functionDescription
Totalsum of values
Minimumthe lowest value
Maximumthe highest value
Averagethe sum of values included in the report divided by their count
Countnumber of the selected parameter

You can choose to order your results by one or more of the following variables:

Selecting more than one variable will nest your selections depending on the order they have been picked. You may rearrange the variables to suit your needs, however we recommend you select one or two to make the report relevant.

'By' VariableDescription
IDunique product identifier
Namename of the product
Captiontitle of the product page on the web checkout, see Product Level
Booking Termsrules the customer has to accept before purchasing the product, see Product Level
Cancellation Policyrules concerning cancelling a booking the customer has to accept before purchasing the product, see Product Level
Descriptionif destinations are set up, lists in which destination the product is available
Inclusionsa list of points of interest as part of the product
Exclusionsa list of items not included in the product
Long Descriptionthe main description of the product displayed on the web checkout, see Product Level
Redemption Instructionsinformation on how to redeem a voucher for the product, see Product Level
Usage Instructionsinformation on how to use the purchased tickets, see Product Level
Sales Taga strip of text across the product cover on the web checkout or concierge portal aimed at increasing the product's attractiveness, see Product Level
Sourcesa list of sources where the product can be sold
Auto Undeferautomatically undefer ledger entries to 'No-show' or 'Redeemed' status once the validity period elapses (applies to travel date, not booking date)
Allow Depositthe customer can pay part of the product's price as a deposit and pay the rest during voucher redemption
Tax Includedindicates whether the price already includes tax or not
Checkin Allowedindicates whether the customer can check in for the attraction using the web checkout
Has Faresindicates whether there are fares set up on the product
Backend Connectedindicates whether the product is API connected
Tax Ratesa list of applied tax rates
3rd Partyindicates whether the product is operated by the supplier or a 3rd party
Package Multi Dateindicates whether the product is a multi-date package
Activeindicates whether the product can be sold
Fixed Capacityindicates whether bookings require availability lookup
Packageindicates whether the product contains other, included products
Package Productindicates whether the included products of a package are hidden from sales representatives and guests
Allow Voucherindicates whether group tickets are allowed
Allow Ticketindicates whether individual tickets are allowed
Operator Confirmation Requiredindicates whether the operator must confirm any booking of the selected product; in case of package products, this only applies to the included products as they may belong to different operators
Checkin Reschedule Allowedindicates whether the customer is able to reschedule their booking using the web checkout
Checkin Cancellation Allowedindicates whether the customer is able to cancel their booking using the web checkout
Hide Availabilityhide the number of available spots on the concierge portal; instead of a number, the concierge only sees whether the tour time is open or not
Combination Onlyindicates that the product can be bought only with a combination product
Package Onlyindicates that the product can be bought only within a package or pass
Codeinternal reference to the product, for example, Hop-On Hop-Off Red line would be HOHOR
Billing Account Codecustom code associated with the product
URL Patha unique auto-generated URL of the product page on the web checkout
Tagstags assigned to the product; can be used for filtering
Destinationif destinations are set up, lists in which destination the product is available
Itineraryitinerary associated with the product
Order Confirmation Email Templatelists the email template associated with the product
Operatorlists the operator associated with the product
Receiptlists the receipts associated with the product
Starts Onif provided, displays the date from which the product is available
Ends Onif provided, displays the date until which the product is available
Opening Hours Setindicates whether the opening hours are set on the product
Has Rate Extraindicates whether rates are set up for product extras
Has Rate Includeindicates whether rates are set up for included products
Has Rate Voucherindicates whether reseller vouchers are associated with the product


'By' VariableDescription
Has Rate Fareindicates whether rates are set up for fares
Has Rate From Point Groupindicates whether rates are set up for from point groups
Has Rate To Point Groupindicates whether rates are set up for to point groups
Has Rate Tourindicates whether rates are set up for tours
Has Rate Tour Groupindicates whether rates are set up for tour groups
Has Rate Optionindicates whether rates are set up for options
Has Rate Sourceindicates whether rates are set up for sources
Has Rate Resellerindicates whether rates are set up for resellers
Has Rate Bandindicates whether rates are set up for reseller bands
Has Rate Weekdayindicates whether rates are set up for specific weekdays
Has Rate Seasonindicates whether rates are set up for seasons
Has Rate Season Currentindicates whether rates are set up for the current season
Categorylists the categories the product belongs to
Questiondisplays the answers to questions associated with the booking



Create New Product



Press the + New Product button.

+ New Product

Configure your product to your needs.

See the Product Configuration section below for a description of each field.

Press Create Product button.

Create Product

Product Configuration



None of the fields are required, however, certain fields are prerequisites for others. Consider your use case carefully when setting up your product. In case of any doubts or queries, feel free to reach out to our Ventrata Technical Support.

Field NameDescription
Destination the product can be sold in this location
Destination
Addressthe location of the product (street name, city, country)
Google placethe name of the product as registered in Google Places
Latitude/Longitudethe coordinates of the product; value expressed in decimal format, find out how to Get the coordinates of a place
Address, Google Places, Latitude & Longitude
Nameproduct name in your main language and any other languages if different
Name
Code enter an internal reference for the product
Code
Operatorselect an operator if the product is not operated by you
Operator
Backend Connectedthe product is connected through a reseller or operator connection
External Redemptiona confirmed booking can be redeemed only by the operator
Operator Confirmation Requiredrequires the operator to confirm any booking of this product; in case of package products, this only applies to the included products as they may belong to different operators
Operator Options
Receiptselect a receipt template
Receipt Template (BOCA)if you are using BOCA printers, select a BOCA receipt template
Receipt Template
Enable order confirmation emailtick the checkbox if you want to send a confirmation email to customers when they book the product, then choose the appropriate email template
Enable order cancellation emailtick the checkbox if you want to send a cancellation email to customers, then choose the appropriate email template
Enable booking reminder emailtick the checkbox if you want to send a reminder to customers before the travel date, then choose the appropriate email template
Enable booking feedback emailtick the checkbox if you want to request feedback from your customers, then choose the appropriate email template
Enable waiver reminder emailtick the checkbox if you want to remind your customers about filling out an attached waiver, then choose the appropriate email template
Enable Emails
Waiver Requiredcustomers must sign a waiver to be able to redeem their tickets
Waiver Required
Colorthe colour of the product card on the web checkout if a banner image is not available
Colour
Wheelchair Access Availablethe attraction can be access by customers with disabilities; when enabled, the customer can tick a checkbox requesting wheelchair assistance on the web checkout, or a similar checkbox becomes available in the backoffice and concierge portals
Wheelchair Access Available
Please note that as of 8 May 2024, this feature has been removed from the product detail and wheelchair access can now be requested using the Questions functionality. The wheelchair accessibility option on existing products has been automatically migrated to the Questions page. However, where this accessibility feature is yet to be implemented, please follow the Questions guide.
Reward Pointsenter how many points a reseller selling this product may receive to earn a reward
Reward Points
Categoriesselect categories which include the product
Categories
Tagsselect existing tags or create new ones to label the product
Tags
Languageselect the product language
Language


Field NameDescription
Packagethe product contains multiple other products, see How to Create Included Products for more information
Package Including Pricingthe retail price of the package is set by the sum of the required includes; this is an easy way for packages to inherit the pricing of includes with dynamic pricing
Enable both 'Package Including Pricing' and 'Package Product' to use the Package Including Pricing functionality
Products with 'Package Including Pricing' DO NOT use fares as those are applied to the included products
Package Productthe included products of a package are hidden from sales representatives and guests
Passthe product is a re-usable city pass
Allow Depositthe customer can pay part of the product's price as a deposit and pay the rest during voucher redemption
3rd Partythe product is operated by the supplier or a 3rd party, for example, a hop-on hop-off operator that also sells entry to a museum. The museum product is a 3rd party product, because it does not belong to the operator.
Fixed Capacitythe product offers a limited number of seats and bookings require an availability lookup
Package Onlythe product is available only within a package or a pass
Combination Onlythe product must be bought with another product
Date Requiredthe customer must select a travel date to book the product
Validity Daysthe period within which the customer can redeem the included products in a package since the travel date
Package Multi-Date the product contains multiple included products the travel dates of which can be several days apart
When creating a Multi-Date Package, DO NOT TICK the 'Package Product' checkbox as the customer needs to be able to select the travel dates of individual includes.
Allow Freesaleenable the 'Override Availability' field to make a sale even if availability is unavailable or sold out
Available for Saleenable to make the product available for sale, then select which channels allow the sale of the product
Product Settings
Voucher Validity (Days)enter for how many days a ticket is valid; this setting is for open-dated bookings
1. Open dated ticket - if no travel date is selected during booking, the field indicates for how many days the voucher is valid since the booking date
2. Fixed date ticket - if a travel date is selected during booking, the field indicates for how many days the voucher is valid since the selected travel date
Scans Limitthe number of times a ticket can be scanned
Scan Intervalthe amount of time before the next ticket can be scanned
Scan Tolerance Beforehow long before the attraction tickets are allowed to be scanned
Scan Tolerance After how long after the attraction began tickets are allowed to be scanned
Scan Tolerance After Offset Durationinclude the duration of the attraction in the 'Scan Tolerance After' calculation
EXAMPLE: If 'Scan Tolerance After Offset Duration' is enabled and 'Scan Tolerance After' is set to 1 hour on a tour with a 1 hour duration, tickets can be scanned after 1 hour (tour duration + 2 hours after that )
Active From Redemption Timeenable if the validity period should start from the time the ticket was redeemed instead of the travel date
Ticket Specs
Scans Counterselect a counter associated with the product
Counter Entry Durationenter the duration of the attraction in minutes, hours or days. Once the entry duration elapsed, the counters decrement since the entry scan
Counter
Durationenter the duration of the attraction in minutes, hours or days
Note that '1 day' means the ticket for the attraction is valid until end of day, and '24 hours' means the ticket is valid until the 24th hour.
Duration Labelenter a custom label for the duration instead of minutes, hours or days
Duration Overflowenable to add an extra day if a ticket is redeemed after the cutoff time
Duration Overflow Cutoffenter the time since which the duration overflow kicks in
Duration
Reprint on Redemptionenable to reprint board passes when a booking or ticket is redeemed
Reprint on Redemption


Field NameDescription
Resource Groupsif you require resources for the operation of the product, select a resource group
Reassign resourcesenable to automatically assign resources in the most efficient way on any given date/tour time
When 'Reassign resources' is enabled, any manual change is overwritten with the next new booking.
Resources
Starts On / Ends On if the product is available for a limited time only, enter the start and end dates
Starts On & Ends On
Miminum / Maximum Booking Sizeif you wish to limit the number of tickets per booking, enter the minimum and/or maximum booking size
Booking Size
Allow Voucherselect whether a booking returns a group ticket; can be used together with 'Allow Ticket'
Allow Ticketselect whether a booking returns a ticket for each member of the party; can be used together with 'Allow Voucher'
Group or Single Ticket
QRCodeconsists of an array of black and white squares
Code128consists of vertical lines arranged into a horizontal rectangle
Barcode Symbology
Always Onlineterminal actions are always performed while connected to the internet
Direct API Prefer PDFvouchers for bookings made via API are delivered in PDF format
As most OTAs are moving away from PDF formats due to a number of reasons (cannot deliver to resellers, not supported by mobile apps, carefully consider your use case before opting for this option. The default format option is QR code or barcode.
Hide Durationhide the product duration on the web checkout or concierge portal
Hide Availabilityhide product availability on the web checkout or concierge portal
Hide Resource Allocationshide assigned resource on the web checkout and receipt
Allow Adjustmentsallow your sellers to adjust the price on terminals and backoffice
Allow Public Notesallow adding notes that can be seen by anyone (customers and resellers alike) on booking forms
Require Retail Seasonthe product must be assigned to a season to be available for sale
Allow/Hide Specs
Availability / Rate Modifiersdeselect which modifiers the system should ignore, including any previous settings made using the disabled modifiers and restrict further changes to availability and/or rates
Availability and Rate Modifiers
Per-Booking Pricingset a single rate regardless of the number of units selected in the booking
Per-Booking Pricing
Inclusions Count (Package Only)if 'Package' is enabled, state the number of included products in the package
Inclusions Count
Tax Ratesselect the tax rate(s) that apply for this product
Tax Includedindicate whether tax is included in the final price or not
Tax
Exclusiveindicate whether the product is exclusive
When using resources, exclusive products block out resources for the duration of a tour. Reach out to your Ventrata Customer Success Specialist to set up the product to your specific needs.
Exclusive
Point to Point indicate whether the product offers transfers from one place to another, sort of like a shuttle
Point to Point
CapacityIf you are limited in how many guests your product can hold at a time, enter the capacity
If you are using resources, indicate this number directly on the resource.
Openkeep the checkbox ticked to make the product available for sale
Capacity
Guide / Driver assign guides or drivers to your product as appropriate without assigned resource groups
Guide & Driver
Limitapply a limit to the product, see Availability Management for more information
Limit
Farecontrol the product's pricing based on pre-determined rules using 'Automatic' fare or select a default fare from the list of your fares
Fare


Field NameDescription
Pickup Requireda pickup point must be selected to complete the booking
Make sure that you enable pickup on the product options and that pickup settings are in line with the product detail.
Allow Custom Pickupa pickup point from the available pickup points can be selected; but the customer can opt out of requesting a pickup
Custom Pickup Requireda pickup point from the available pickup points must be selected
Hotel Searchallow guests to search their hotel and make that their pickup point
Make sure that 'Allow Custom Pickup' is also enabled.
Address Searchallow guests to search an address and make that their pickup point
Make sure that 'Allow Custom Pickup' is also enabled.
Pickup
Allow Custom Tour Timeallow guests to enter their preferred tour time; set up tour times are ignored
Allow Custom Tour Time
Allow Use Laterterminal function; the booking is in 'Confirmed' state after purchasing the product
Allow Use Nowterminal function; the booking is immediately in 'Redeemed' state after purchasing the product
We do not recommend enabling 'Allow Use Now' if 'External Redemption' is also enabled.
Allow Use Later / Now
Terms Accepted by Defaultchoose whether booking terms on the web checkout are accepted by default (guest action - opt out) or leave blank to allow customers opt in
Terms Accepted by Default
Default Labelchoose a booking label which is automatically assigned to any booking of the product
Default Label
Allow Charity Roundupallow the rounding up of the total price to the next higher whole number
Charity Roundup Messageadd a message to the charity roundup
Charity Roundup
We are gradually transitioning the charity roundup feature setup from the product detail to the Extras settings. Please begin migrating your existing charity roundup opt-ins as well as implementing any new ones into the Extras settings, using this guide. Follow the Charity Roundup guide to set up a charity roundup opt in checkbox.
Rentalenable if you rent units like bikes or scooters; available in the backoffice and concierge portal
Rental Fixedcharge the same amount regardless how long the rental is. The price will depend on the number of selected units. When 'Rental Fixed' is disabled, the price changes according to the length of the rental.
Minimum / Maximum Durationdetermine the range of rental options (duration) which can be selected during booking flow
Rental
Billing Account Codeinternal billing account code
Billing Account Code
Checkout Depositallow part payment for a booking by setting the percentage of the total
Checkout Deposit Messageenter a message that advertises the acceptance of deposit as payment
Checkout Deposit
Meeting Pointenter the name of the meeting point
Meeting Point Latitude/Longitudemeeting point coordinates
Meeting Timeenter the time by which customers should gather at the meeting point
Meeting Point


Field NameDescription
Itineraryselect an itinerary created in the same destination, see Google Things To Do Connection for more information
Itinerary
Checkin Allowedallow guests to checkin using the web checkout
Checkin Reschedule Allowedallow guests to reschedule their booking using the web checkout
Checkin Cancellation Allowedallow guests to cancel their booking using the web checkout
For both 'Checkin Reschedule' and 'Checkin Cancellation' , you have the option to set a notice period. During this period, customers can reschedule or cancel their booking without incurring any fees. However, once the notice period has passed, an additional fee will be applied. You can create these fees as extras and then select the appropriate ones for each action.
Checkin
Itemsselect items included with the product; these can be purchased during the booking flow
Make sure the item destination is the same as the product destination.
Items
Automatically Undefer Ledgersenable if you want the booking status to be automatically set to 'No-Show' or 'Redeemed' once the ticket validity period has expired
EXAMPLE: There are many customers who do not attend the tour even though they bought tickets. Use this option to automatically 'No-show' their tickets after the validity period elapsed.
Automatically Undefer Ledgers
Google Landing Page URL / Google Landing Page List View URL if you wish to use a custom checkout or landing page instead of the Ventrata checkout, enter your URLs in the 'Google Landing Page URL' and 'Google Landing Page List View URL' fields. See Google Things To Do Connection for more information.
Google Landing Page



NEXT: Product Level

Updated on: 10/05/2024

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