Products
The Products section encompasses the settings required to create a comprehensive portfolio of products. Navigate to this page from the Products tab in the menu.
Products contains the following subsections:
Products
Options
Units
Availabilities
Closures
Rates
Items
Stocks
Counters
Operators
Operator Invoices
Barcodes
Categories
Brands
Destinations
Promotions
Questions
Seasons
Tax Rates
Notices
Resources
Templates
Receipts
Email Templates
Campaigns
Waivers
Itineraries
The Products subsections lists all your products, active and inactive, with the following default columns:
Name - name of the product
Active - indicates whether the product can be sold
Package - indicates whether the product consists of one or more of other included products
Code - internal reference of the product, for example, Hop-On Hop-Off Red line would be HOHOR
Destination - if destinations are set up, lists in which destination the product is available
Operator - name of a 3rd party company which runs the product
Columns can be easily filtered by pressing the arrow next to the column title.
The action bar between the navigation bar and the bookings table enables you to perform a number of additional functions.
Search bar - filter the products table, using any parameter from the available columns, see Generate Report below
Keep Filter - when using search, tick the checkbox to make the column filters available
Saved Searches - press Saved Searches > Save Current Search to save your current search parameters and filtered columns, or Saved Searches > Manage Searches to edit or delete existing searches
To learn more about saved searches, read our article Working with Saved Searches.
Restore - restore select products which were previously archive
+ New Product - create a new product
Bulk Actions - select one or multiple products and press to apply an action on your selection; options include
Show Columns - press to add new columns, or remove existing ones from your current view
The list of columns which can be added is listed at the end of this article, under Generate Report.
Export - export the products table in CSV, Excel or SQL format
Generate Report - create charts and reports to analyse data from the products table
To learn more about reports, read our article Working with Charts and Reports.
You can choose to order your results by one or more of the following variables:
Selecting more than one variable will nest your selections depending on the order they have been picked. You may rearrange the variables to suit your needs, however we recommend you select one or two to make the report relevant.
Press the + New Product button.
Configure your product to your needs.
See the Product Configuration section below for a description of each field.
Press Create Product button.
None of the fields are required, however, certain fields are prerequisites for others. Consider your use case carefully when setting up your product. In case of any doubts or queries, feel free to reach out to our Ventrata Technical Support.
Products contains the following subsections:
Products
Options
Units
Availabilities
Closures
Rates
Items
Stocks
Counters
Operators
Operator Invoices
Barcodes
Categories
Brands
Destinations
Promotions
Questions
Seasons
Tax Rates
Notices
Resources
Templates
Receipts
Email Templates
Campaigns
Waivers
Itineraries
Products
Default Columns
The Products subsections lists all your products, active and inactive, with the following default columns:
Name - name of the product
Active - indicates whether the product can be sold
Package - indicates whether the product consists of one or more of other included products
Code - internal reference of the product, for example, Hop-On Hop-Off Red line would be HOHOR
Destination - if destinations are set up, lists in which destination the product is available
Operator - name of a 3rd party company which runs the product
Columns can be easily filtered by pressing the arrow next to the column title.
Actions
The action bar between the navigation bar and the bookings table enables you to perform a number of additional functions.
Search bar - filter the products table, using any parameter from the available columns, see Generate Report below
Keep Filter - when using search, tick the checkbox to make the column filters available
Saved Searches - press Saved Searches > Save Current Search to save your current search parameters and filtered columns, or Saved Searches > Manage Searches to edit or delete existing searches
To learn more about saved searches, read our article Working with Saved Searches.
Restore - restore select products which were previously archive
+ New Product - create a new product
Bulk Actions - select one or multiple products and press to apply an action on your selection; options include
Bulk Action | Description |
---|---|
Tag | bulk add tags; enter the tag title and press the Tag button. Note that these tags are not the same as sales tags |
Untag | bulk remove tags; enter the title of the tag you want to remove and press the Untag button. Note that this action will not remove sales tags |
Change Starts/Ends On | change when the product can be sold |
Change Opening Hours | modify or complete change the products' opening hours; tick the 'Delete existing' field to completely overwrite existing opening hours. If you leave the field disabled, any new opening hours will be added to existing opening hours |
Change Destination | change which destination the products belongs to |
Change Itinerary | change the itinerary associated with the products |
Change Fields | change visible and required fields per source |
Change Tax Rate | add to or remove tax rates from products |
Create Closure | create a new closure for the selected products |
Archive | archive selected products; archived products can be later retrieved using the Restore button |
Show Columns - press to add new columns, or remove existing ones from your current view
The list of columns which can be added is listed at the end of this article, under Generate Report.
Export - export the products table in CSV, Excel or SQL format
Generate Report - create charts and reports to analyse data from the products table
To learn more about reports, read our article Working with Charts and Reports.
Report function | Description |
---|---|
Total | sum of values |
Minimum | the lowest value |
Maximum | the highest value |
Average | the sum of values included in the report divided by their count |
Count | number of the selected parameter |
You can choose to order your results by one or more of the following variables:
Selecting more than one variable will nest your selections depending on the order they have been picked. You may rearrange the variables to suit your needs, however we recommend you select one or two to make the report relevant.
'By' Variable | Description |
---|---|
ID | unique product identifier |
Name | name of the product |
Caption | title of the product page on the web checkout, see Product Level |
Booking Terms | rules the customer has to accept before purchasing the product, see Product Level |
Cancellation Policy | rules concerning cancelling a booking the customer has to accept before purchasing the product, see Product Level |
Description | if destinations are set up, lists in which destination the product is available |
Inclusions | a list of points of interest as part of the product |
Exclusions | a list of items not included in the product |
Long Description | the main description of the product displayed on the web checkout, see Product Level |
Redemption Instructions | information on how to redeem a voucher for the product, see Product Level |
Usage Instructions | information on how to use the purchased tickets, see Product Level |
Sales Tag | a strip of text across the product cover on the web checkout or concierge portal aimed at increasing the product's attractiveness, see Product Level |
Sources | a list of sources where the product can be sold |
Auto Undefer | automatically undefer ledger entries to 'No-show' or 'Redeemed' status once the validity period elapses (applies to travel date, not booking date) |
Allow Deposit | the customer can pay part of the product's price as a deposit and pay the rest during voucher redemption |
Tax Included | indicates whether the price already includes tax or not |
Checkin Allowed | indicates whether the customer can check in for the attraction using the web checkout |
Has Fares | indicates whether there are fares set up on the product |
Backend Connected | indicates whether the product is API connected |
Tax Rates | a list of applied tax rates |
3rd Party | indicates whether the product is operated by the supplier or a 3rd party |
Package Multi Date | indicates whether the product is a multi-date package |
Active | indicates whether the product can be sold |
Fixed Capacity | indicates whether bookings require availability lookup |
Package | indicates whether the product contains other, included products |
Package Product | indicates whether the included products of a package are hidden from sales representatives and guests |
Allow Voucher | indicates whether group tickets are allowed |
Allow Ticket | indicates whether individual tickets are allowed |
Operator Confirmation Required | indicates whether the operator must confirm any booking of the selected product; in case of package products, this only applies to the included products as they may belong to different operators |
Checkin Reschedule Allowed | indicates whether the customer is able to reschedule their booking using the web checkout |
Checkin Cancellation Allowed | indicates whether the customer is able to cancel their booking using the web checkout |
Hide Availability | hide the number of available spots on the concierge portal; instead of a number, the concierge only sees whether the tour time is open or not |
Combination Only | indicates that the product can be bought only with a combination product |
Package Only | indicates that the product can be bought only within a package or pass |
Code | internal reference to the product, for example, Hop-On Hop-Off Red line would be HOHOR |
Billing Account Code | custom code associated with the product |
URL Path | a unique auto-generated URL of the product page on the web checkout |
Tags | tags assigned to the product; can be used for filtering |
Destination | if destinations are set up, lists in which destination the product is available |
Itinerary | itinerary associated with the product |
Order Confirmation Email Template | lists the email template associated with the product |
Operator | lists the operator associated with the product |
Receipt | lists the receipts associated with the product |
Starts On | if provided, displays the date from which the product is available |
Ends On | if provided, displays the date until which the product is available |
Opening Hours Set | indicates whether the opening hours are set on the product |
Has Rate Extra | indicates whether rates are set up for product extras |
Has Rate Include | indicates whether rates are set up for included products |
Has Rate Voucher | indicates whether reseller vouchers are associated with the product |
'By' Variable | Description |
---|---|
Has Rate Fare | indicates whether rates are set up for fares |
Has Rate From Point Group | indicates whether rates are set up for from point groups |
Has Rate To Point Group | indicates whether rates are set up for to point groups |
Has Rate Tour | indicates whether rates are set up for tours |
Has Rate Tour Group | indicates whether rates are set up for tour groups |
Has Rate Option | indicates whether rates are set up for options |
Has Rate Source | indicates whether rates are set up for sources |
Has Rate Reseller | indicates whether rates are set up for resellers |
Has Rate Band | indicates whether rates are set up for reseller bands |
Has Rate Weekday | indicates whether rates are set up for specific weekdays |
Has Rate Season | indicates whether rates are set up for seasons |
Has Rate Season Current | indicates whether rates are set up for the current season |
Category | lists the categories the product belongs to |
Create New Product
Press the + New Product button.
Configure your product to your needs.
See the Product Configuration section below for a description of each field.
Press Create Product button.
Product Configuration
None of the fields are required, however, certain fields are prerequisites for others. Consider your use case carefully when setting up your product. In case of any doubts or queries, feel free to reach out to our Ventrata Technical Support.
Field Name | Description |
---|---|
Destination | the product can be sold in this location |
Address | the location of the product (street name, city, country) |
Google place | the name of the product as registered in Google Places |
Latitude/Longitude | the coordinates of the product; value expressed in decimal format, find out how to Get the coordinates of a place |
Name | product name in your main language and any other languages if different |
Code | enter an internal reference for the product |
Operator | select an operator if the product is not operated by you |
Backend Connected | the product is connected through a reseller or operator connection |
External Redemption | a confirmed booking can be redeemed only by the operator |
Operator Confirmation Required | requires the operator to confirm any booking of this product; in case of package products, this only applies to the included products as they may belong to different operators |
Receipt | select a receipt template |
Receipt Template (BOCA) | if you are using BOCA printers, select a BOCA receipt template |
Enable order confirmation email | tick the checkbox if you want to send a confirmation email to customers when they book the product, then choose the appropriate email template |
Enable order cancellation email | tick the checkbox if you want to send a cancellation email to customers, then choose the appropriate email template |
Enable booking reminder email | tick the checkbox if you want to send a reminder to customers before the travel date, then choose the appropriate email template |
Enable booking feedback email | tick the checkbox if you want to request feedback from your customers, then choose the appropriate email template |
Enable waiver reminder email | tick the checkbox if you want to remind your customers about filling out an attached waiver, then choose the appropriate email template |
Waiver Required | customers must sign a waiver to be able to redeem their tickets |
Color | the colour of the product card on the web checkout if a banner image is not available |
Wheelchair Access Available | the attraction can be access by customers with disabilities; when enabled, the customer can tick a checkbox requesting wheelchair assistance on the web checkout, or a similar checkbox becomes available in the backoffice and concierge portals |
Reward Points | enter how many points a reseller selling this product may receive to earn a reward |
Categories | select categories which include the product |
Tags | select existing tags or create new ones to label the product |
Language | select the product language |
Field Name | Description |
---|---|
Package | the product contains multiple other products, see How to Create Included Products for more information |
Package Including Pricing | the retail price of the package is set by the sum of the required includes; this is an easy way for packages to inherit the pricing of includes with dynamic pricing |
Enable both 'Package Including Pricing' and 'Package Product' to use the Package Including Pricing functionality | |
Products with 'Package Including Pricing' DO NOT use fares as those are applied to the included products | |
Package Product | the included products of a package are hidden from sales representatives and guests |
Pass | the product is a re-usable city pass |
Allow Deposit | the customer can pay part of the product's price as a deposit and pay the rest during voucher redemption |
3rd Party | the product is operated by the supplier or a 3rd party, for example, a hop-on hop-off operator that also sells entry to a museum. The museum product is a 3rd party product, because it does not belong to the operator. |
Fixed Capacity | the product offers a limited number of seats and bookings require an availability lookup |
Package Only | the product is available only within a package or a pass |
Combination Only | the product must be bought with another product |
Date Required | the customer must select a travel date to book the product |
Validity Days | the period within which the customer can redeem the included products in a package since the travel date |
Package Multi-Date | the product contains multiple included products the travel dates of which can be several days apart |
When creating a Multi-Date Package, DO NOT TICK the 'Package Product' checkbox as the customer needs to be able to select the travel dates of individual includes. | |
Allow Freesale | enable the 'Override Availability' field to make a sale even if availability is unavailable or sold out |
Available for Sale | enable to make the product available for sale, then select which channels allow the sale of the product |
Voucher Validity (Days) | enter for how many days a ticket is valid; this setting is for open-dated bookings |
1. Open dated ticket - if no travel date is selected during booking, the field indicates for how many days the voucher is valid since the booking date | |
2. Fixed date ticket - if a travel date is selected during booking, the field indicates for how many days the voucher is valid since the selected travel date | |
Scans Limit | the number of times a ticket can be scanned |
Scan Interval | the amount of time before the next ticket can be scanned |
Scan Tolerance Before | how long before the attraction tickets are allowed to be scanned |
Scan Tolerance After | how long after the attraction began tickets are allowed to be scanned |
Scan Tolerance After Offset Duration | include the duration of the attraction in the 'Scan Tolerance After' calculation |
EXAMPLE: If 'Scan Tolerance After Offset Duration' is enabled and 'Scan Tolerance After' is set to 1 hour on a tour with a 1 hour duration, tickets can be scanned after 1 hour (tour duration + 2 hours after that ) | |
Active From Redemption Time | enable if the validity period should start from the time the ticket was redeemed instead of the travel date |
Scans Counter | select a counter associated with the product |
Counter Entry Duration | enter the duration of the attraction in minutes, hours or days. Once the entry duration elapsed, the counters decrement since the entry scan |
Duration | enter the duration of the attraction in minutes, hours or days |
Note that '1 day' means the ticket for the attraction is valid until end of day, and '24 hours' means the ticket is valid until the 24th hour. | |
Duration Label | enter a custom label for the duration instead of minutes, hours or days |
Duration Overflow | enable to add an extra day if a ticket is redeemed after the cutoff time |
Duration Overflow Cutoff | enter the time since which the duration overflow kicks in |
Reprint on Redemption | enable to reprint board passes when a booking or ticket is redeemed |
Field Name | Description |
---|---|
Resource Groups | if you require resources for the operation of the product, select a resource group |
Reassign resources | enable to automatically assign resources in the most efficient way on any given date/tour time |
When 'Reassign resources' is enabled, any manual change is overwritten with the next new booking. | |
Starts On / Ends On | if the product is available for a limited time only, enter the start and end dates |
Miminum / Maximum Booking Size | if you wish to limit the number of tickets per booking, enter the minimum and/or maximum booking size |
Allow Voucher | select whether a booking returns a group ticket; can be used together with 'Allow Ticket' |
Allow Ticket | select whether a booking returns a ticket for each member of the party; can be used together with 'Allow Voucher' |
QRCode | consists of an array of black and white squares |
Code128 | consists of vertical lines arranged into a horizontal rectangle |
Always Online | terminal actions are always performed while connected to the internet |
Direct API Prefer PDF | vouchers for bookings made via API are delivered in PDF format |
As most OTAs are moving away from PDF formats due to a number of reasons (cannot deliver to resellers, not supported by mobile apps, carefully consider your use case before opting for this option. The default format option is QR code or barcode. | |
Hide Duration | hide the product duration on the web checkout or concierge portal |
Hide Availability | hide product availability on the web checkout or concierge portal |
Hide Resource Allocations | hide assigned resource on the web checkout and receipt |
Allow Adjustments | allow your sellers to adjust the price on terminals and backoffice |
Allow Public Notes | allow adding notes that can be seen by anyone (customers and resellers alike) on booking forms |
Require Retail Season | the product must be assigned to a season to be available for sale |
Availability / Rate Modifiers | deselect which modifiers the system should ignore, including any previous settings made using the disabled modifiers and restrict further changes to availability and/or rates |
Per-Booking Pricing | set a single rate regardless of the number of units selected in the booking |
Inclusions Count (Package Only) | if 'Package' is enabled, state the number of included products in the package |
Tax Rates | select the tax rate(s) that apply for this product |
Tax Included | indicate whether tax is included in the final price or not |
Exclusive | indicate whether the product is exclusive |
When using resources, exclusive products block out resources for the duration of a tour. Reach out to your Ventrata Customer Success Specialist to set up the product to your specific needs. | |
Point to Point | indicate whether the product offers transfers from one place to another, sort of like a shuttle |
Capacity | If you are limited in how many guests your product can hold at a time, enter the capacity |
If you are using resources, indicate this number directly on the resource. | |
Open | keep the checkbox ticked to make the product available for sale |
Guide / Driver | assign guides or drivers to your product as appropriate without assigned resource groups |
Limit | apply a limit to the product, see Availability Management for more information |
Fare | control the product's pricing based on pre-determined rules using 'Automatic' fare or select a default fare from the list of your fares |
Field Name | Description |
---|---|
Pickup Required | a pickup point must be selected to complete the booking |
Make sure that you enable pickup on the product options and that pickup settings are in line with the product detail. | |
Allow Custom Pickup | a pickup point from the available pickup points can be selected; but the customer can opt out of requesting a pickup |
Custom Pickup Required | a pickup point from the available pickup points must be selected |
Hotel Search | allow guests to search their hotel and make that their pickup point |
Make sure that 'Allow Custom Pickup' is also enabled. | |
Address Search | allow guests to search an address and make that their pickup point |
Make sure that 'Allow Custom Pickup' is also enabled. | |
Allow Custom Tour Time | allow guests to enter their preferred tour time; set up tour times are ignored |
Allow Use Later | terminal function; the booking is in 'Confirmed' state after purchasing the product |
Allow Use Now | terminal function; the booking is immediately in 'Redeemed' state after purchasing the product |
We do not recommend enabling 'Allow Use Now' if 'External Redemption' is also enabled. | |
Terms Accepted by Default | choose whether booking terms on the web checkout are accepted by default (guest action - opt out) or leave blank to allow customers opt in |
Default Label | choose a booking label which is automatically assigned to any booking of the product |
Allow Charity Roundup | allow the rounding up of the total price to the next higher whole number |
Charity Roundup Message | add a message to the charity roundup |
Rental | enable if you rent units like bikes or scooters; available in the backoffice and concierge portal |
Rental Fixed | charge the same amount regardless how long the rental is. The price will depend on the number of selected units. When 'Rental Fixed' is disabled, the price changes according to the length of the rental. |
Minimum / Maximum Duration | determine the range of rental options (duration) which can be selected during booking flow |
Billing Account Code | internal billing account code |
Checkout Deposit | allow part payment for a booking by setting the percentage of the total |
Checkout Deposit Message | enter a message that advertises the acceptance of deposit as payment |
Meeting Point | enter the name of the meeting point |
Meeting Point Latitude/Longitude | meeting point coordinates |
Meeting Time | enter the time by which customers should gather at the meeting point |
Field Name | Description |
---|---|
Itinerary | select an itinerary created in the same destination, see Google Things To Do Connection for more information |
Checkin Allowed | allow guests to checkin using the web checkout |
Checkin Reschedule Allowed | allow guests to reschedule their booking using the web checkout |
Checkin Cancellation Allowed | allow guests to cancel their booking using the web checkout |
For both 'Checkin Reschedule' and 'Checkin Cancellation' , you have the option to set a notice period. During this period, customers can reschedule or cancel their booking without incurring any fees. However, once the notice period has passed, an additional fee will be applied. You can create these fees as extras and then select the appropriate ones for each action. | |
Items | select items included with the product; these can be purchased during the booking flow |
Make sure the item destination is the same as the product destination. | |
Automatically Undefer Ledgers | enable if you want the booking status to be automatically set to 'No-Show' or 'Redeemed' once the ticket validity period has expired |
EXAMPLE: There are many customers who do not attend the tour even though they bought tickets. Use this option to automatically 'No-show' their tickets after the validity period elapsed. | |
Google Landing Page URL / Google Landing Page List View URL | if you wish to use a custom checkout or landing page instead of the Ventrata checkout, enter your URLs in the 'Google Landing Page URL' and 'Google Landing Page List View URL' fields. See Google Things To Do Connection for more information. |
NEXT: Product Level
Updated on: 03/05/2024
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